Hotel Sales Coordinator - Aria

MGM Resorts International; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel/food and beverage discounts

Free parking on shift

Health & income protection

Professional development opportunities

Job summary

MGM Resorts International in Las Vegas, NV is seeking a Sales Coordinator to provide high-level administrative support for multiple Sales Executives. The role acts as a bridge between the property and clients, delivering service aligned with the property's standards.

The ideal candidate has a high school diploma, 1+ year guest service experience, and 2+ years of administrative experience; a related Bachelor's degree is preferred and hospitality experience is a plus.

Qualifications

• 1+ years of prior relevant experience in Guest Service.
• 2+ years of prior relevant experience in Administrative work, preferably in hospitality, hotel, or sales.
• Bachelor’s Degree in Related field is preferred.

Responsibilities

• Process reservations, confirmations, cancellations, and special handling alerts.
• Liaise with travel advisors; coordinate with property operations; manage inbox distribution.
• Serve as a resource on activities, services and amenities within the resort.
• Coordinate site/FAM tours, prep keys, dining, and client coordination.
• Manage schedules, appointments, conference calls, and travel arrangements for Sales executives.
• Prepare expense reports and maintain confidential files.
• Provide excellent service aligned with brand standards and build strong client relations.
• Assist in responding to customer inquiries and support Executives during absences.

Skills

Guest service

Administrative experience

Hospitality industry

Customer service

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

The Sales Coordinator is responsible for providing high-level of administrative support for three to four property Sales Executives or Corporate Sales COE Executives by providing support for company/enterprise wide initiatives and/or tasks They are acting as a liaison between property and clients to provide service and support consistent with property’s core service standards and brand attributes. All duties are performed in accordance with department and property policies, practices and procedures.

THE STARTING RATE:

$19.00 hourly

THE DAY-TO-DAY:

• Process reservations, confirmations, cancellations, special handling alerts, and amenities.
• Manage travel advisor requests and liaison with the property operations teams to execute requests, own inbox and distribute to other departments as needed.
• Be a resource on activities, services and amenities within our resort.
• Set up site/FAM tour agendas, coordinate with properties to prepare keys, set up dining and coordinate as needed with clients.
• Manage and maintain schedules, appointments, conference calls, and travel arrangements for Hotel Sales executives.
• Prepare expense reports and maintain files to highly sensitive and confidential information.
• Provide excellent service consistent with the property’s core service standards and brand attributes and maintain positive working relationships and partnerships with clients and employees by understanding their expectations and anticipating their needs.
• Assist in responding to customer correspondence and requests as needed, and in Executives absence. Perform other job-related duties as requested.

THE IDEAL CANDIDATE:

• Has a High School Diploma or GED
• Have 1+ Years of prior relevant experience in Guest Service
• Has a Bachelor’s Degree in Related field - Preferred
• Have 2+ Years of prior relevant experience in Administrative experience, preferably within a hospitality, hotel, or sales function - Preferred
• Experience working in a similar resort setting - Preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community