Hotel Desk Clerk NF-01.

Obsolete Site; Fort Benning (GA); On-site; USD 34,000 - 46,000; Full time

Job summary

Army Non-Appropriated Funds (NAF) at Fort Benning is seeking a front desk associate to manage guest reservations, check-in/out, and basic administrative tasks. You will interview guests, determine room assignments, and assist with registration forms while explaining post rules and services.

The role involves handling payments, posting charges, and providing facility information. Flexibility for weekends, holidays, and night shifts is required as described in the posting.

Qualifications

• Candidate must have strong verbal communication and customer service skills.
• Ability to perform basic math and data entry for reporting.

Responsibilities

• Make reservations for incoming guests based on room availability.
• Interview guests to determine room assignments and assist with forms.
• Provide information on rules, post facilities, and issue room keys.
• Compute charges, process payments, and secure cash at shift end.
• Perform other duties as assigned.

Skills

Verbal communication

Customer service

Basic math

Job description

Duties

• Make reservations for incoming guests based on room availability. Interviews incoming guests to determine room assignments. Assists clientele in the completion of required forms and registration cards.
• Answers questions pertaining to rules and regulations governing the assignment and use of quarters; issues room keys. Provides statement of non-availability when applicable. Posts registration information on the registration card.
• Orients guests concerning use of facilities and equipment, and other facilities available on post. Answers billing questions and concerns. Assists or arranges transportation.
• Computes charges for guests checking out, receives payments and room keys, renders receipts. At end of shift, accounts for and secures cash.
• Performs other duties as assigned.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one-year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Males born after 31 December 1959 must be registered or exempt from Selective Service, visit: www.sss.gov.
• Work hours may involve weekends, weekdays, holidays and night duty.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation.
• Employee may be required to stand for extended periods of time.

Qualifications

Resumes must be two pages (or less).

Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A Qualified Candidate Must Possess The Following

• Ability to add, subtract, multiply and divide at the level necessary to complete required reports and use a computer for work processing or data entry.
• Good verbal communication and customer service skills.

Highly Preferred Criteria

• 1 year hotel front desk experience is preferred.
• Willing and able to work a rotating schedule to include days, nights, weekends and holidays.

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration

• This job is open to candidates worldwide. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)

PCS Costs

• Payment of Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Government's interest.

Allowances and Differentials

• This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
• Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid.

Important Information Regarding Access to Certain Federal Facilities

• Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See

Your Application may be Considered for Multiple Opportunities

• After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.

Termination of Spouse Employment Preference

• Refusal of a military spouse to participate in established recruitment procedures for a Regular Full-Time (RFT) or Regular Part-Time (RPT) position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of Spouse Employment Preference (SEP) entitlement for the current Permanent Change of Station (PCS) of the sponsor.

Discover Your Path to Success

• Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
• Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.
• Click this URL to view the kit:

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the Review Our Benefits link below.