Hotel Concierge Security Officer — 2nd Shift

United Protective Services; Austin (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

United Protective Services is seeking a Hotel Concierge Security Officer for the Downtown Austin area on a 2nd shift. The role combines security duties with concierge-level guest services to create a safe, welcoming hotel environment.

Responsibilities include patrolling, access control, incident reporting, and coordinating with hotel management and emergency services. Prior hotel or security experience is preferred.

Qualifications

• Professional appearance and excellent customer-service skills.
• Strong verbal and written communication abilities.
• Ability to remain alert and professional throughout the shift.
• Ability to exercise sound judgment and respond to security concerns.
• Reliable attendance and punctuality.
• Prior hotel, hospitality, concierge, or security experience preferred.

Responsibilities

• Maintain a professional, visible security presence in the lobby and designated areas.
• Welcome and assist guests, visitors, and staff.
• Monitor access to the property and be aware of activity throughout the hotel.
• Conduct routine patrols and inspections of assigned areas.
• Identify, document, and report safety, security, and maintenance concerns.
• Respond to security incidents, emergencies, and guest requests.
• Monitor surveillance and deter suspicious activity.
• Enforce hotel security policies professionally.
• Maintain daily activity logs and incident reports.
• Coordinate with hotel management, emergency services, and law enforcement as needed.
• Provide directions and concierge-related support as required.

Skills

Customer service

Communication

Security experience

Punctuality

Professional appearance

Alertness

Judgment under pressure

Job description

United Protective Services is seeking a Hotel Concierge Security Officer for the Downtown Austin area on a 2nd shift. The role combines security duties with concierge-level guest services to create a safe, welcoming hotel environment.

Responsibilities include patrolling, access control, incident reporting, and coordinating with hotel management and emergency services. Prior hotel or security experience is preferred.