Downtown Austin 2nd shift Concierge Security

United Protective Services; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

United Protective Services in Downtown Austin seeks a Concierge Security Officer for the 2nd shift. You will maintain a safe, welcoming environment for residents, guests, employees and visitors, delivering courteous customer service while preserving a professional security presence.

Responsibilities include monitoring entrances, patrolling, verifying visitors, responding to alarms, and documenting incidents.

Qualifications

• Prior security, concierge, hospitality, or customer-service experience preferred.
• Excellent communication and customer-service skills.
• Strong observation and situational-awareness skills.
• Reliable, punctual, and capable of working independently.
• Ability to remain calm and professional during challenging situations.
• Must meet all applicable Texas security licensing requirements.

Responsibilities

• Monitor building entrances, exits, common areas, and designated security areas.
• Conduct routine interior and exterior patrols.
• Monitor for suspicious activity, unauthorized access, safety hazards, and disturbances.
• Greet and assist residents, guests, employees, and visitors in a professional manner.
• Verify visitors, vendors, contractors, and deliveries in accordance with property procedures.
• Respond appropriately to alarms, emergencies, and security incidents.
• Monitor surveillance cameras and access-control systems when assigned.
• Maintain accurate daily activity logs and incident reports.
• Promptly communicate security concerns and incidents to supervisors and client representatives.
• Follow all company policies, client requirements, and site-specific post orders.
• Maintain a professional appearance, uniform, and demeanor at all times.
• Remain alert, attentive, and engaged throughout the entire shift.

Skills

Communication skills

Customer-service mindset

Observation skills

Reliability

Calm under pressure

Job description

Downtown Austin 2nd shift Concierge Security(AUS)

At United Protective Services, our people are our greatest asset. We are looking for reliable, positive people who want to serve others, and grow in their security careers. In return, we provide training, support, and opportunities you need to succeed.

Job Skills / Requirements

Position: Concierge Security Officer

Location: Downtown Austin, Texas 78701

Schedule: Monday through Friday 3:00 pm to 11:00 pm

Shift: 2nd shift

Reports To: Site Supervisor / Account Manager

Concierge Security Officer is responsible for maintaining a safe, secure, and welcoming environment for residents, guests, employees, and visitors. The officer will provide a professional security presence while delivering courteous and attentive customer service.

• Monitor building entrances, exits, common areas, and designated security areas.
• Conduct routine interior and exterior patrols.
• Monitor for suspicious activity, unauthorized access, safety hazards, and disturbances.
• Greet and assist residents, guests, employees, and visitors in a professional manner.
• Verify visitors, vendors, contractors, and deliveries in accordance with property procedures.
• Respond appropriately to alarms, emergencies, and security incidents.
• Monitor surveillance cameras and access-control systems when assigned.
• Maintain accurate daily activity logs and incident reports.
• Promptly communicate security concerns and incidents to supervisors and client representatives.
• Follow all company policies, client requirements, and site-specific post orders.
• Maintain a professional appearance, uniform, and demeanor at all times.
• Remain alert, attentive, and engaged throughout the entire shift.

Qualifications

• Prior security, concierge, hospitality, or customer-service experience preferred.
• Excellent communication and customer-service skills.
• Strong observation and situational-awareness skills.
• Reliable, punctual, and capable of working independently.
• Ability to remain calm and professional during challenging situations.
• Must meet all applicable Texas security licensing requirements.

Additional Information / Benefits

Benefits: Medical Insurance, Dental Insurance, Vision Insurance

This job reports to the Nikkitta Fortney