Evening Concierge Security Specialist - Downtown Austin

United Protective Services; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

United Protective Services in Downtown Austin seeks a Concierge Security Officer for the 2nd shift. You will maintain a safe, welcoming environment for residents, guests, employees and visitors, delivering courteous customer service while preserving a professional security presence.

Responsibilities include monitoring entrances, patrolling, verifying visitors, responding to alarms, and documenting incidents.

Qualifications

• Prior security, concierge, hospitality, or customer-service experience preferred.
• Excellent communication and customer-service skills.
• Strong observation and situational-awareness skills.
• Reliable, punctual, and capable of working independently.
• Ability to remain calm and professional during challenging situations.
• Must meet all applicable Texas security licensing requirements.

Responsibilities

• Monitor building entrances, exits, common areas, and designated security areas.
• Conduct routine interior and exterior patrols.
• Monitor for suspicious activity, unauthorized access, safety hazards, and disturbances.
• Greet and assist residents, guests, employees, and visitors in a professional manner.
• Verify visitors, vendors, contractors, and deliveries in accordance with property procedures.
• Respond appropriately to alarms, emergencies, and security incidents.
• Monitor surveillance cameras and access-control systems when assigned.
• Maintain accurate daily activity logs and incident reports.
• Promptly communicate security concerns and incidents to supervisors and client representatives.
• Follow all company policies, client requirements, and site-specific post orders.
• Maintain a professional appearance, uniform, and demeanor at all times.
• Remain alert, attentive, and engaged throughout the entire shift.

Skills

Communication skills

Customer-service mindset

Observation skills

Reliability

Calm under pressure

Job description

United Protective Services in Downtown Austin seeks a Concierge Security Officer for the 2nd shift. You will maintain a safe, welcoming environment for residents, guests, employees and visitors, delivering courteous customer service while preserving a professional security presence.

Responsibilities include monitoring entrances, patrolling, verifying visitors, responding to alarms, and documenting incidents.