Hotel Concierge

Historic Tours of America; Nashville (TN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay: Earn $18 per hour +佣未

Paid Training and ongoing training

Paid vacation and sick leave (FT)

Healthcare plan options

401K Plan

Fun & Supportive Environment

Established & financially stable

Job summary

Historic Tours of America in Nashville is seeking a friendly Hotel Concierge who will greet guests, promote our tours, and provide exceptional customer service in a hotel lobby setting. You will upsell tours using product knowledge and pricing to meet sales goals while supporting guests with local attractions and experiences.

The role emphasizes self-motivation, outgoing personality, and a genuine passion for Nashville history and culture, with opportunities to learn about various tours and

Qualifications

• Excellent customer service and sales skills.
• Ability to read, write and speak fluent English for communication with guests and team members.
• Ability to accurately handle transactions and receipts from sales and maintain ticket inventory and assets.

Responsibilities

• Greet guests with a smile and prompt service; extend courtesy and hospitality.
• Guide guests to the best offerings based on interests and product knowledge.
• Be knowledgeable and passionate about our tours, attractions, and Nashville offerings.

Skills

Customer service

Sales

Information center experience

English fluency

Education

High school diploma or equivalent

Job description

Job Summary

Our Hotel Concierges are stationed in a hotel lobby and work seamlessly with the front desk, providing excellent customer service to guests. An ideal concierge must have a passion for helping people and making their vacation experience a memorable one. A sincere love of history and the culture of our city is helpful. Effectively sell the appropriate tour package to the guest based on the knowledge of our products, pricing and the content of all ticket packages in order to meet your sales goals.

The perfect candidate for this position is self-motivated, outgoing, friendly and always ready to greet guests and welcome them to Nashville.

Operating tours, attractions and retail in Boston, Charleston, Key West, Nashville, San Diego, St. Augustine, Savannah, San Antonio, and Washington, DC since 1980

Benefits

• Competitive pay: Earn $18 per hour plus uncapped commission!
• Paid Training, Ongoing training, learning about various tours, attractions, restaurants and everything Nashville
• FT employees earn 2 weeks of paid vacation time and 5 days of sick leave each year!
• Choice of HRA or Traditional Healthcare Plan (Employer pays the majority of the premium for employee only coverage)
• First Stop Health - 24 hr. access to doctor by phone or computer for employee and their dependents (Employer pays 100%)
• 401K Plan
• Fun & Supportive Environment
• Established & Financially Stable Company

Essential Functions

• Greet everyone you meet with a smile and prompt service. Extend courtesy, friendliness, and hospitality.
• Give every guest the ultimate compliment of recognition and attention. Guide them to the best offerings based on their interest during your time in your city.
• Be knowledgeable and passionate about our products and the most popular things to do at each trolley stop.
• Utilize exceptional sales skills including a strong pitch, prospecting, handling objections, cross-selling, upselling, and closing the deal.
• Present the cost of tours and attractions based on the company’s pricing system.

Required Knowledge, Skills And Abilities

• Accurately handle transactions and receipts from sales, secure and maintain ticket inventory and company assets
• Ability to work independently within the scope of established rules and regulations to satisfy the needs of our guests
• Ability to work well with all people while maintaining a professional and pleasant demeanor
• Ability to read, write and speak fluent English to communicate with fellow CASTmembers and the general public
• Must have good grooming skills and hygiene skills and make a strong, sparkling appearance

Qualifications

• High school graduate or equivalent preferred
• Customer service, sales, or information center experience preferred

Successful candidate must undergo a background search.