Hotel catering supervisor

Chateaujoliette; Welcome (SC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a passionate Customer Experience Conductor. In this dynamic role, you will oversee restaurant and event operations, ensuring exceptional service and team morale. Your leadership will directly enhance customer satisfaction while fostering a collaborative environment. This is a unique opportunity to thrive in a stimulating workplace that values innovation and quality. Join a team where your contributions are recognized, and enjoy perks like flexible hours and employee meal discounts. If you're ready to make a difference in the customer experience, we want to hear from you!

Benefits

1 free meal per shift

Food and drinks at employee prices

Preferential rates at partner hotels

Flexible working hours

Free on-site parking

Qualifications

• Minimum 1 year management or supervisory experience in the hotel/restaurant sector.
• Bilingual French-English to serve a diverse customer base.

Responsibilities

• Supervise restaurant, bar, and events daily.
• Welcome and train new team members efficiently.

Skills

Customer Service

Team Leadership

Bilingual (French-English)

Organizational Skills

IT Tools Proficiency

Tools

Master D

Office Suite

Job description

An environment where people are at the heart of the experience

Do you dream of working in a stimulating environment, where every day brings its own challenges and surprises? Are you passionate about the hotel and restaurant business, and want to make a real difference to the customer experience? Come and make a career at Château Joliette, where pleasure, passion and excellence are on the menu every day.

Your role: customer experience conductor

Under the supervision of the Catering Manager, you'll be an essential pillar of operations, ensuring the smooth running of restaurant, bar and banquet services. Your leadership and proactivity will have a direct impact on our customers' satisfaction... and on your team's morale!

• Daily supervision of the restaurant, bar and events;
• Act as a link between customers and the various departments to ensure smooth, seamless service;
• Welcome, integrate and train new team members;
• Scheduling catering staff fairly and efficiently;
• Manage cash desks and group bookings;
• Maintain and develop quality standards;
• Actively participate in service, when necessary;
• Propose innovative ideas to improve the customer experience and contribute to the hotel's growth.

You're a positive leader, you can keep your cool even when the going gets rough, and you like to unite a team around a common goal. Here's what we're looking for:

• Minimum 1 year management or supervisory experience (ideally in the hotel/restaurant sector);
• Bilingual French-English, to serve our diverse customer base;
• At ease with IT tools (Master D, Office suite);
• Organized, autonomous and with an excellent sense of customer service.

What we offer:

Because taking care of you is just as important as taking care of our customers:

• 1 free meal per shift;
• Food and drinks at employee prices;
• Preferential rates at hotels in the Ôrigine Artisans Hôteliers network;
• Flexible working hours for a good work/life balance;
• Free on-site parking.

If you're looking for more than just a job - a team, an atmosphere and a place where you can flourish - then we want to meet you!