Hotel Assistant GM: Guest Experience & Operations Leader

Buffalo Lodging; Wayne (NJ); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation, sick days and holidays

401K Retirement plan with company how?

Travel discounts on our branded homes

Job summary

Buffalo Lodging Associates is seeking an Assistant General Manager for its Hilton Garden Inn location near Hamburg Turnpike, just off Hamburg Turnpike and about 25 miles from Manhattan. The role focuses on supporting the General Manager, leading guest services, rooms, housekeeping, F&B and operations, while upholding Buffalo Lodging’sExcellence, Passion, Integrity, Inclusive culture.

The candidate should have 2+ years of related management experience, strong hotel brand knowledge, and a

Qualifications

• Two years related management experience and hotel brand knowledge.
• Extensive experience with rooms, housekeeping and food and beverage.
• Working knowledge of hotel operations - including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
• Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands-on leadership
• Valid Driver’s License

Responsibilities

• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
• Manage the front office operations and supervising directly the front desk and food and beverage staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
• Administrative tasks such as reporting, inventories, accounting processes and much more.

Skills

Two years management experience

Hands-on leadership

Hotel management systems

Education

Bachelor’s degree in hotel management, business, or related field

Job description

Buffalo Lodging Associates is seeking an Assistant General Manager for its Hilton Garden Inn location near Hamburg Turnpike, just off Hamburg Turnpike and about 25 miles from Manhattan. The role focuses on supporting the General Manager, leading guest services, rooms, housekeeping, F&B and operations, while upholding Buffalo Lodging’sExcellence, Passion, Integrity, Inclusive culture.

The candidate should have 2+ years of related management experience, strong hotel brand knowledge, and a