Hotel Assistant GM: Guest Experience & Operations Leader

Fairfield Napa Residence Inn by Marriott; Fairfield (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Employee hotel discounts

Daily Pay

Comprehensive benefits (Medical, Denta

Paid vacation

Job summary

Fairfield Napa Residence Inn by Marriott in Fairfield, CA is seeking an Assistant General Manager to oversee daily hotel operations, drive guest satisfaction, and manage financial performance alongside the General Manager.

This hands-on leadership role requires coaching and developing a high-performing team, maintaining brand standards, scheduling, payroll oversight, and supporting local sales initiatives to maximize occupancy.

Qualifications

• One year+ of hotel leadership experience preferred in Select Service or Extended Stay.
• Marriott brand experience strongly preferred.
• Knowledge of hotel operations, scheduling, inventory management, and labor management.
• Strong leadership, communication, problem-solving, and organizational skills.
• Valid driver's license.
• Flexible schedule including evenings, weekends, and holidays.
• Associate degree in Hospitality Management, Business, or related field, or equivalent experience.

Responsibilities

• Lead daily hotel operations and ensure exceptional guest satisfaction.
• Supervise, coach, and develop associates.
• Recruit, interview, onboard, train, and retain team.
• Conduct brand-specific, operational, and safety training.
• Assist with scheduling, staffing, labor management, and payroll oversight.
• Support performance management through coaching, evaluations, recognition, and corrective action when necessary.
• Ensure compliance with company policies, brand standards, safety procedures, and operating guidelines.
• Resolve guest concerns promptly and professionally.
• Maintain accurate operational, financial, and administrative records.
• Assist with cash management, billing, reporting, and daily hotel operations.
• Support local sales initiatives to maximize occupancy and revenue.
• Foster teamwork and maintain a positive, service-focused culture.
• Serve as Manager on Duty and perform the responsibilities of the General Manager during their absence.
• Support all hotel departments as business needs require.
• Perform all other duties as assigned.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Guest service focus

Education

Associate degree in Hospitality Management, Business, or related field

Job description

Fairfield Napa Residence Inn by Marriott in Fairfield, CA is seeking an Assistant General Manager to oversee daily hotel operations, drive guest satisfaction, and manage financial performance alongside the General Manager.

This hands-on leadership role requires coaching and developing a high-performing team, maintaining brand standards, scheduling, payroll oversight, and supporting local sales initiatives to maximize occupancy.