Hotel Assistant General Manager - Residence Inn Brockton/Easton

Residence Inn by Marriott; Marshall Corner (MA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Salary range 55k–65k

Weekly pay

Paid vacation

Sick days and holidays

401K with company match

Travel discounts

Job summary

Residence Inn Brockton/Easton is seeking an experienced Assistant General Manager to join our team at the newly renovated all-suite hotel. You will lead operations with a focus on guest service, ensure standards, and support the General Manager to drive performance and hospitality excellence.

Two years of related management experience and hotel brand knowledge are required, along with strong leadership. Bachelor’s in hotel management or related field is preferred.

Qualifications

• Two years related management experience and hotel brand knowledge.
• Extensive experience with rooms, housekeeping and food & beverage.
• Working knowledge of hotel operations including security and safety programs, HR relations, QA programs, long range planning.
• Bachelor’s degree in hotel management, business, or related field; or equivalent combination.
• Expertise in standard hotel management systems.
• Hands-on leadership; valid driver’s license.

Responsibilities

• Oversee facility operations in the absence of the General Manager, including guest services, housekeeping, maintenance, sales, F&B and HR.
• Manage front office operations and supervise front desk and F&B staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervise interviewing, hiring, training, performance appraisal, rewards and coaching; plan and direct work.
• Handle administrative tasks such as reporting and inventories.

Skills

Management experience

Hotel brand knowledge

Rooms, Housekeeping & F&B

Hotel operations knowledge

Security & safety programs

HR relations

Quality assurance programs

Long-range planning

Hands-on leadership

Driver's license

Education

Bachelor’s degree in hotel management or related field

Tools

Hotel management systems

Job description

Hotel Assistant General Manager - Residence Inn Brockton/Easton

Job Category: General Management

Requisition Number: ASSIS003911

• Posted : October 19, 2026
• Full-Time

Locations

Showing 1 location

Residence Inn Brockton
Brockton, MA 02301, USA

Description

Residence Inn by Marriott -Brockton,124 Liberty Street, Brockton, MA 02301
We are currently looking for an experienced Assistant General Manager to join our Team! We welcome all to our newly renovated 88 all-suite hotel with full kitchens. At our Residence Inn® by Marriott Boston Brockton/Easton, our guests are greeted with genuine hospitality by a team of associates that is committed to provide a clean and safe environment! Our Brockton hotel is in the center of it all. In close proximity to Stonehill College, Bridgewater State, and Wheaton College. Our guests enjoy a free hot and healthy breakfast served daily. The Residence Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

• $55k-65k / year
• Weekly pay
• Paid vacation, sick days and holidays
• 401K Retirement plan with company match
• Travel discounts on our branded properties

Role:

The primary role of the Assistant General Manager is to assist the General Manager in providing leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
• Manage the front office operations and supervising directly the front desk and food and beverage staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
• Administrative tasks such as reporting, inventories, accounting processes and much more.

What You Bring Us:

• Two years related management experience, and hotel brand knowledge.
• Extensive experience with rooms, housekeeping and food and beverage.
• Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
• Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands-on leadership
• Valid Driver’s License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.