Hotel Assistant General Manager- Hampton Inn Buffalo Downtown

Hampton Inn & Suites Buffalo - Downtown; Buffalo (NY); On-site; USD 63,000 - 73,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation, sick days and holidays

401K Retirement plan with company fit

Travel discounts on branded properties

Job summary

Hampton Inn & Suites Buffalo - Downtown is seeking an Assistant General Manager to support the General Manager in leading hotel teams and delivering exceptional guest service. The role emphasizes hospitality leadership, operations oversight, and maintaining the Buffalo Lodging Associates culture and standards.

Competitive pay and benefits are highlighted. The position requires two years of management experience in hotels, a relevant degree or equivalent, and hands-on leadership across

Qualifications

• Two years related management experience in hospitality.
• Bachelor's degree in hotel management, business, or related field; or equivalent experience.

Responsibilities

• Assist the General Manager in leading hotel teams and upholding company culture and values.
• Oversee front desk, housekeeping, maintenance, and food & beverage operations when needed.
• Resolve guest concerns and maintain high guest service scores.
• Supervise interviewing, training, performance reviews and coaching of staff.

Skills

Management experience

Hands-on leadership

Hotel brand knowledge

Education

Bachelor's degree in hotel management, business, or related field

Tools

Microsoft Office

Job description

Hotel Assistant General Manager - Hampton Inn Buffalo Downtown

Job Category: Guest Srv & Front Desk

Requisition Number: ASSIS003915

Full-Time

Locations

Showing 1 location

Hampton Inn & Suites Buffalo - Downtown
220 Delaware Avenue
Buffalo, NY 14202, USA

Description

Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202

We are currently looking for an Assistant General Manager for our Hampton Inn & Suites by Hilton-Buffalo Downtown. Hampton Inn & Suites by Hilton-Buffalo Downtown is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn't be an award-winning company without each and every one of them.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

• Weekly pay


• Paid vacation, sick days and holidays


• 401K Retirement plan with company match


• Travel discounts on our branded properties

Role:

The primary role of the Area Assistant General Manager is to assist the General Managers in providing leadership, guidance and support to the hotel teams, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

• Managing the operations of hotels as need, when there is an absence of management at the property, or assisting with leadership as assigned.


• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.


• Manage the front office operations and supervising directly the front desk and food and beverage staff.


• Resolve guest concerns while maintaining high franchise Guest Service scores.


• Foster a positive, cooperative work environment between staff and management.


• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.


• Administrative tasks such as reporting, inventories, accounting processes and much more.

Salary range: $62.9K-$73K

What You Bring Us:

• Two years related management experience, and hotel brand knowledge.


• Extensive experience with rooms, housekeeping and food and beverage.


• Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.


• Bachelor's degree in hotel management, business, or related field; or equivalent combination of education and experience.


• Expertise in standard hotel management systems.


• Hands-on leadership


• Valid Driver’s License

Microsoft Office

Intermediate

Behaviors

• Team Player: Works well as a member of a group


• Enthusiastic: Shows intense and eager enjoyment and interest


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Peer Recognition: Inspired to perform well by the praise of coworkers


• Goal Completion: Inspired to perform well by the completion of tasks


• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.