Hotel Assistant General Manager: Guest Experience & Ops

Courtyard by Marriott; Wilmington (DE); On-site; USD 55,000 - 90,000; Full time

Job summary

Canon Hospitality Management LLC is seeking a Property Leader in Wilmington, DE to oversee hotel operations, ensuring guest satisfaction and adherence to CHM procedures and brand standards. This full-time management role requires strong supervisory skills and a focus on cost control, inventory management, and team development.

The position emphasizes effective communication, regulatory compliance, and maintaining positive relationships with owners and the corporate team to meet property goals.

Qualifications

• Oversee hotel operation performance including guest satisfaction, brand quality assurance, budget and labor.
• Train all associates to maximize revenues and service culture and ensure brand standards.
• Stay up-to-date with local and state laws and implement CHM procedures for cost control and inventory management.
• Maintain positive relationships with management, owners and clients; support safety, security and guest experience.

Responsibilities

• Lead a team to deliver exceptional guest service and ensure CHM policies and brand standards are followed.
• Communicate effectively with associates and guests at all levels; multitask to meet deadlines.
• Develop leadership qualities in staff and drive productivity; comply with CHM regulations.

Skills

Supervisory experience

Team leadership

Compliance knowledge

Cost control procedures

Brand standards

Communication skills

Multitasking

Leadership development

Problem-solving

Relationship management

Job description

Canon Hospitality Management LLC is seeking a Property Leader in Wilmington, DE to oversee hotel operations, ensuring guest satisfaction and adherence to CHM procedures and brand standards. This full-time management role requires strong supervisory skills and a focus on cost control, inventory management, and team development.

The position emphasizes effective communication, regulatory compliance, and maintaining positive relationships with owners and the corporate team to meet property goals.