Assistant General Manager

Courtyard by Marriott; Wilmington (DE); On-site; USD 55,000 - 90,000; Full time

Job summary

Canon Hospitality Management LLC is seeking a Property Leader in Wilmington, DE to oversee hotel operations, ensuring guest satisfaction and adherence to CHM procedures and brand standards. This full-time management role requires strong supervisory skills and a focus on cost control, inventory management, and team development.

The position emphasizes effective communication, regulatory compliance, and maintaining positive relationships with owners and the corporate team to meet property goals.

Qualifications

• Oversee hotel operation performance including guest satisfaction, brand quality assurance, budget and labor.
• Train all associates to maximize revenues and service culture and ensure brand standards.
• Stay up-to-date with local and state laws and implement CHM procedures for cost control and inventory management.
• Maintain positive relationships with management, owners and clients; support safety, security and guest experience.

Responsibilities

• Lead a team to deliver exceptional guest service and ensure CHM policies and brand standards are followed.
• Communicate effectively with associates and guests at all levels; multitask to meet deadlines.
• Develop leadership qualities in staff and drive productivity; comply with CHM regulations.

Skills

Supervisory experience

Team leadership

Compliance knowledge

Cost control procedures

Brand standards

Communication skills

Multitasking

Leadership development

Problem-solving

Relationship management

Job description

Additional Information

Job Number 26108624

Job Category Property Leadership

Location 1102 N West St, Wilmington, Delaware, United States, 19801

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $55,000 - $90,000

Expiration Date: 10/11/2026

This hotel is owned and operated by an independent franchisee, Canon Hospitality Management LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description

• Supervisory experience with major hotel brands
• The skills and experience to lead a team to consistently and deliver exceptional guest service
• Knowledge of local and state compliance laws
• The ability to implement CHM procedures as they relate to cost control and inventory management
• The ability to ensure that hotel policies and brand standards are consistently followed
• Effective communication and problem-solving skills as it relates to guests and associates.
• Must be able to effectively communicate both verbally and written with all level of associates and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to multitask and prioritize to meet deadlines
• The ability to develop the leadership qualities of all staff
• Comply with CHM regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• The ability to maintain positive relationships with the management company, property owners, and clients

Qualifications

• Assisting with the overall performance of the hotels operation to include, but not limited to Guest Satisfaction, Brand Quality Assurance, Budget and Labor
• Executes the training of all associates as it relates to brand and company standards to maximize revenues and service culture
• Responsible for maintaining compliance, and up to date on new initiatives for the brand and company
• Be aware of, and in compliance with, all local and state laws
• Implement and train on all CHM procedures that relate to cost control and inventory management
• Maintain positive relationships with Management, Company, Owners and Clients
• Support and inspect safety and security standards to ensure compliance
• Support guest experience and satisfaction in all operations
• Work closely with corporate team’s leadership to ensure property and company goals are being achieved
• Assist with Accounts Payable, Accounts Receivable, Guest Voice and the Sales Process

Salary + Bonus + Benefits

This company is an equal opportunity employer.

frnch1