Housekeeping Manager: Guest Experience Leader

TPG Hotels and Resorts; Wilmington (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Hotel Discounts

Job summary

A premier hospitality group in Wilmington is seeking a Housekeeping Manager to oversee daily operations of the housekeeping department. The ideal candidate will manage staff, enforce cleaning standards, and enhance guest satisfaction. Requirements include a high school diploma, at least 2 years of supervisory experience, strong communication skills, and proficiency in Microsoft Office. This full-time position offers competitive benefits and a chance to work in an engaging environment.

Qualifications

• Minimum of 2 years' experience in a supervisory or managerial role in housekeeping or related field.
• Strong ability to address and resolve issues promptly.
• Familiarity with industry cleaning standards and best practices.

Responsibilities

• Oversee and manage the daily operation of the housekeeping department.
• Recruit, train, and supervise housekeeping staff.
• Establish and enforce cleaning standards and procedures.
• Maintain inventory of cleaning supplies and equipment.
• Address guest complaints and concerns related to housekeeping.

Skills

Communication skills

Organizational skills

Leadership skills

Attention to detail

Time-management skills

Education

High school diploma

Degree in hospitality management

Tools

Microsoft Office

Job description

A premier hospitality group in Wilmington is seeking a Housekeeping Manager to oversee daily operations of the housekeeping department. The ideal candidate will manage staff, enforce cleaning standards, and enhance guest satisfaction. Requirements include a high school diploma, at least 2 years of supervisory experience, strong communication skills, and proficiency in Microsoft Office. This full-time position offers competitive benefits and a chance to work in an engaging environment.