General Manager | Doubletree by Hilton | Wilmington, DE

PM Hotel Group; Wilmington (DE); On-site; USD 95,000 - 130,000; Full time

Job summary

PM Hotel Group's DoubleTree by Hilton in Wilmington, DE is seeking a General Manager to oversee all hotel operations. You will lead by example, drive guest satisfaction, and embody our culture and values to foster teamwork and top performance.

You’ll monitor operations and financial results, manage expenses and labor costs, and collaborate with department heads to optimise revenue and service quality. A bachelor’s degree and 5+ years of hotel leadership are required, with flexibility for varied

Qualifications

• Bachelor’s degree in Business Management or Hotel Management or equivalent experience.
• Minimum of five years varied hotel management experience.
• Fluency in English; familiarity with OSHA and local health regulations.

Responsibilities

• Monitor the full range of operations and financial performance of the hotel while providing operational guidance to leaders and team members.
• Ensure the financial success of the hotel by managing expenses, controlling labor costs, and assuming overall responsibility for revenue management.
• Confer with administrative personnel to review activity, operating and sales reports to determine changes in programs and/or operations.
• Seek out critical information on market trends, segment behavior, and other data to make informed decisions.
• Develop and supervise programs that promote a positive work environment for all associates while ensuring compliance with laws and regulations.
• Assure regular repair, upkeep, and general maintenance of the hotel and facilities.
• Ensure all hotel policies and procedures are fully implemented in all departments, including safety and emergency guidelines.

Skills

Leadership

Strategic planning

Financial acumen

Operations management

Education

Bachelor’s degree in Business Management or Hotel Management

Job description

General Manager | Doubletree by Hilton | Wilmington, DE

Job Category: Admin & General

Requisition Number: GENER019338

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Locations

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Description

What You’ll Do:

The General Manager is responsible for all aspects of the operation of the hotel. Your leadership and strategic planning skills are integral to maximizing operations and guest satisfaction. We’re looking for someone to lead our staff by example. As such, the General Manager is expected to embody company culture and values. You will create an environment that fosters teamwork, builds morale, and increases retention.

Here are a couple of the tasks you can expect to do on a daily basis:

• Monitor the full range of operations and financial performance of the hotel while providing operational guidance to leaders and team members.
• Ensure the financial success of the hotel by managing expenses, controlling labor costs, and assuming overall responsibility for revenue management.
• Confer with administrative personnel to review activity, operating and sales reports to determine changes in programs and/or operations.
• Seek out critical information on market trends, segment behavior, and other data to make informed decisions and remain ahead of the pack.
• Develop and supervise programs that promote a positive work environment for all associates while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations.
• Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of ongoing maintenance of facilities and equipment.
• Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc.

Where You’ve Been:

We’re looking for someone with a bachelor’s degree in Business Management, Hotel Management or equivalent experience. Must have a minimum of five years varied management experience in the hotel industry and fluently speak, read and understand English. You should also be familiar with OSHA, local Department of Health regulations and relevant current laws governing the handling of hazardous substances.

When You’re Here:

Sometimes you’ll be behind a desk, but not often for long. Be prepared to move around because more than half of the time you will be standing/walking, carrying/lifting up to 25 pounds, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.