Hotel Assistant General Manager — Guest Experience Leader

Tharaldson Hospitality; East Greenwich (RI); Sur place; USD 60 000 - 70 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Daily Pay option

Employee hotel discounts

Comprehensive benefits including Med,2

Résumé du poste

Residence Inn by Marriott Providence/Coventry, Greenwich, RI is seeking an Assistant General Manager to lead daily hotel operations and deliver exceptional guest service. You will guide a team, manage scheduling, and ensure financial and operational performance in a busy select-service property.

Join Tharaldson Hospitality Management and its growing 90-property portfolio to develop teams, drive performance, and advance your hospitality leadership career with competitive pay, benefits, and growth

Qualifications

• 1+ year of hotel leadership experience in a Select Service or Extended Stay property.
• Valid Drivers License is Required.
• Strong leadership, communication, and customer service skills.
• Experience with scheduling, inventory management, and ordering.
• Flexible availability, including evenings, weekends, and holidays as business needs require.
• Reliable transportation.
• Preferred brand experience (Hilton, Marriott, IHG, Hyatt, or similar).
• Associate degree in Hospitality, Business, or a related field, or an equivalent combination of education and experience.

Responsabilités

• Support the daily operation of the hotel to ensure outstanding guest service and operational efficiency.
• Lead, coach, and motivate team members while promoting a positive work environment.
• Assist with recruiting, onboarding, training, and developing hotel associates, including brand and safety training.
• Help oversee scheduling, inventory, ordering, and operational procedures.
• Ensure compliance with company policies, franchise standards, and standard operating procedures.
• Assist with employee performance management, coaching, disciplinary actions, and documentation.
• Resolve guest concerns promptly to ensure a positive guest experience.
• Maintain accurate operational and financial records.
• Conduct or assist with team meetings and ongoing staff communication.
• Support sales and marketing initiatives and assist with group and travel agent requests.
• Perform General Manager duties in the GM's absence.
• Assist in all hotel departments as business needs require.
• Perform other duties as assigned.

Connaissances

Leadership

Communication

Customer service

Scheduling

Inventory management

Ordering

Flexible availability

Driver's license

Formation

Associate degree in Hospitality, Business, or related field

Education/Experience equivalent

Description du poste

Residence Inn by Marriott Providence/Coventry, Greenwich, RI is seeking an Assistant General Manager to lead daily hotel operations and deliver exceptional guest service. You will guide a team, manage scheduling, and ensure financial and operational performance in a busy select-service property.

Join Tharaldson Hospitality Management and its growing 90-property portfolio to develop teams, drive performance, and advance your hospitality leadership career with competitive pay, benefits, and growth