Hotel Assistant General Manager - Day 1 Benefits & Growth

First-Hospitality-5; Milwaukee (WI); Sur place; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Insurance from Day 1

Paid time off from Day 1

Holiday pay from Day 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development

Résumé du poste

First Hospitality is seeking an Assistant General Manager to oversee the hotel’s front office, housekeeping, food services and maintenance, driving guest satisfaction and associate performance. You will help hire, train, and retain a best-in-class team and work with hotel leaders to manage brand standards.

Successful candidates will lead operations to meet revenue budgets, address guest concerns, and promote an inclusive workplace.

Qualifications

• 5+ years of hotel management experience.
• Experience or involvement with sales and revenue management preferred.
• Bachelor’s degree or equivalent education and experience.
• Valid driver’s license.

Responsabilités

• Proactively address guest concerns by ensuring appropriate, accessible, and convenient amenities and service offerings.
• Effectively manage budgeted revenue by partnering with sales and revenue management.
• Control purchasing to ensure effective management of controllable expenses.
• Hire, train, and motivate an effective hotel team to deliver on guest expectations.
• Promote a diverse and inclusive environment for all hotel guests and associates by building relationships with hotel leaders to promote a positive culture.
• Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
• Effectively communicate with all hotel departments to ensure availability of supplies and tools needed to perform work.
• Listen to guests and empathize with their challenges and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.

Connaissances

Leadership

Budget management

Customer service

Communication

Problem solving

Formation

Bachelor’s degree or equivalent

Outils

Microsoft Office

Description du poste

First Hospitality is seeking an Assistant General Manager to oversee the hotel’s front office, housekeeping, food services and maintenance, driving guest satisfaction and associate performance. You will help hire, train, and retain a best-in-class team and work with hotel leaders to manage brand standards.

Successful candidates will lead operations to meet revenue budgets, address guest concerns, and promote an inclusive workplace.