Hotel Assistant General Manager

Workstream; Anderson (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Fairfield by Marriott is seeking an Assistant Hotel General Manager to support daily hotel operations and lead teams on the second shift. You will help oversee front desk, breakfast, and housekeeping, guiding staff to deliver smooth, profitable service with strong customer focus.

The role emphasizes teamwork, problem solving, and maintaining high standards in guest experience, while weekends and holidays are mandatory for coverage.

Qualifications

• Hotel management experience and knowledge of hotel operations.
• Front desk operations familiarity is preferred.
• Strong customer service orientation with business acumen.
• Demonstrated decision-making and problem-solving abilities.
• Ability to multi-task and remain composed under pressure.
• Proven leadership and attention to detail.

Responsibilities

• Assist the General Manager in supervising daily hotel operations across front desk, breakfast, and housekeeping.
• Plan activities and allocate responsibilities to optimize operating efficiency.
• Communicate with guests, address complaints and provide information to ensure satisfaction.
• Assist in handling maintenance issues, staffing shortages, and renovations as needed.
• Inspect facilities regularly to ensure health and safety standards are met and maintained.

Skills

Hotel experience

Front Desk experience

Customer service mindset

Decision-making

Multi-tasking under pressure

Leadership

Job description

This position is primarily second shift, 2pm-10pm. Weekends and holidays are mandatory.

We are looking for an Assistant Hotel General Manager to join our growing company. Over half of our general managers were internal promotions and we pride ourselves on developing our people for future growth. In the AGM role you will help oversee the daily operations of our hotel to ensure a smooth and profitable operation.

Must pass drug and background screen to qualify. You will be a key person of reference for employees and clients as well as external vendors. The AGM must be able to guide the employees to work as a well-functioning team. The ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.

The goal is to enhance customer dedication and provide our guests with an excellent experience by providing world class service and accommodations.

Responsibilities

• Assist General Manager in supervising work at all levels (Front Desk, Breakfast staff, housekeeping staff and set clear objectives


• Assist in plan activities and allocate responsibilities to achieve the most efficient operating model


• Communicate with guests (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)


• Assist in dealing with maintenance issues, shortages in staff or equipment, renovations etc.


• Assist in inspecting facilities regularly and enforce strict compliance with health and safety standards

Skills

• Hotel experience required


• Front Desk experience preferred


• Excellent customer service skills as well as a business mindset


• Demonstrable aptitude in decision-making and problem-solving


• Reliable with an ability to multi-task and work well under pressure


• Outstanding leadership skills and a great attention to detail

Fairfield by Marriott is a franchised economy to midscale hotel brand of Marriott International. The properties target guests willing to accept fewer amenities for lower prices.