Hotel Assistant General Manager

TownePlace Suites Irving Las Colinas; Irving (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

PTO: 40 hours

Job summary

TownePlace Suites Irving Las Colinas is seeking an Assistant General Manager to support the GM in overseeing hotel operations, ensuring guest satisfaction, and maintaining profitability. The role requires strong leadership, organizational, and customer service skills.

The AGM will assist in managing departments, monitor guest satisfaction, and contribute to revenue growth. The position offers a salary range of $55,000 - $65,000 and may require flexible scheduling including weekends and holidays,

Qualifications

• 3+ years in hotel management or a related leadership role.
• Strong leadership, problem-solving, and communication skills.
• Familiarity with PMS and financial reports.
• Flexible availability, including weekends and holidays.

Responsibilities

• Assist in managing hotel departments, ensuring brand standards.
• Monitor guest satisfaction and implement improvements.
• Supervise department managers and support hiring, training, evaluations.
• Support budgeting, expense control, and financial reporting.
• Resolve guest complaints and encourage repeat business.
• Assist in sales and marketing to drive revenue and occupancy.
• Ensure health, safety, and security regulations compliance.
• Act as GM in their absence and perform other duties.

Skills

Leadership

Problem-solving

Communication

PMS familiarity

Financial reporting

Tools

PMS

Job description

Assistant General Manager

The Assistant General Manager (AGM) supports the General Manager (GM) in overseeing hotel operations, ensuring guest satisfaction, and maintaining profitability. This role requires strong leadership, organizational, and customer service skills.

Compensation: $55,000 - $65,000 salary

Key Responsibilities

• Assist in managing hotel departments, ensuring compliance with brand standards and policies.
• Monitor guest satisfaction and implement improvements.
• Supervise department managers, assist in hiring, training, and performance evaluations.
• Support financial management, including budgeting, expense control, and financial reporting.
• Resolve guest complaints, enhance guest relations, and encourage repeat business.
• Assist in sales and marketing efforts to drive revenue and occupancy.
• Ensure compliance with health, safety, and security regulations.
• Act as GM in their absence and perform other assigned duties.

Qualifications

• 3+ years in hotel management or a related leadership role.
• Strong leadership, problem-solving, and communication skills.
• Familiarity with property management systems (PMS) and financial reports.
• Flexible availability, including weekends and holidays.

Core Competencies

• Excellent organizational and time-management skills.
• Strong customer service and attention to detail.
• Financial acumen and ability to interpret performance data.
• Team-building and conflict-resolution abilities.
• Strategic thinking and decision-making skills.

Benefits

• PTO: 40 hours