Assistant General Manager

Total Management Systems, Inc.; Albuquerque (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Hotel Discounts

Career growth within a trusted hotel/ô

Health, dental, and vision benefits

401(k) with match

Paid time off

Job summary

Fairfield Inn & Suites by Marriott is seeking a motivated and service-driven Assistant General Manager to lead operations in a fast-paced hotel environment.

This hands-on leadership role offers mentoring, staffing, budgeting, and opportunities to grow into a General Manager position within Total Management Systems.

Join a team that values internal promotion, guest satisfaction, and strong front desk to housekeeping collaboration, with access to benefits and development opportunities.

Qualifications

• 2–3 years of hotel experience, including 1+ year in a leadership role.
• Strong knowledge of front desk operations and hotel accounting/audit practices.
• Excellent communication, team leadership, and guest service skills.
• Proficiency with Microsoft Office and hotel PMS (e.g., Hilton or Marriott systems).
• Availability for flexible scheduling, including nights, weekends, and holidays.
• Ability to walk and be on your feet for long durations when assisting in the departments up to 8 hours.

Responsibilities

• Lead daily operations and serve as a key liaison between departments and the General Manager.
• Supervise front desk agents and ensure excellent guest service around the clock.
• Assist in hiring, training, and evaluating team members to maintain high service standards.
• Prepare schedules, run reports, and assist in budgeting and forecasting.
• Assist in invoicing accounts receivable bills.
• Assist in ordering and compiling accounts payable invoices to ensure supply levels are maintained and the hotel pays its bills to vendors.
• Step in to support the front desk, housekeeping, and light maintenance when needed.
• Monitor and maintain inventory, process invoices, handle deposits, and support financial controls.
• Conduct daily property walks and inspections to uphold quality and brand standards.
• Participate in our AGM training program with access to mentorship and growth opportunities.

Skills

Front desk operations knowledge

Hotel accounting/audit practices

Communication

Team leadership

Guest service

Tools

Microsoft Office

Hotel PMS systems (Hilton/Marriott)

Job description

Are you ready to take the next step in your hotel career? The Fairfield Inn & Suites by Marriott is looking for a motivated and service-driven Assistant General Manager (AGM). This is a hands-on leadership opportunity ideal for someone who thrives in a fast-paced hotel environment, enjoys mentoring others, and wants to eventually grow into a General Manager role.

Why Join Us?

As part of our growing organization, you’ll gain real-world management experience while building your leadership skills across hotel operations—from front desk to housekeeping, maintenance, guest satisfaction, and financial reporting. You’ll be supported by a company that believes in promoting from within and developing hospitality leaders. Total Management Systems is a growing hotel group with a portfolio of Marriott and Hilton branded hotels around the state of NM, offering opportunities to advance your career when you are ready.

What You’ll Do

• Lead daily operations and serve as a key liaison between departments and the General Manager
• Supervise front desk agents and ensure excellent guest service around the clock
• Assist in hiring, training, and evaluating team members to maintain high service standards
• Prepare schedules, run reports, and assist in budgeting and forecasting
• Assist in invoicing accounts receivable bills.
• Assist in ordering and compiling accounts payable invoices to ensure supply levels are maintained and the hotel pays its bills to vendors.
• Step in to support the front desk, housekeeping, and light maintenance when needed
• Monitor and maintain inventory, process invoices, handle deposits, and support financial controls
• Conduct daily property walks and inspections to uphold quality and brand standards
• Participate in our AGM training program with access to mentorship and growth opportunities

Must-Haves

• 2–3 years of hotel experience, including 1+ year in a leadership role
• Strong knowledge of front desk operations and hotel accounting/audit practices
• Excellent communication, team leadership, and guest service skills
• Proficiency with Microsoft Office and hotel PMS (e.g., Hilton or Marriott systems)
• Availability for flexible scheduling, including nights, weekends, and holidays
• Ability to walk and be on your feet for long durations when assisting in the departments up to 8 hours.

Nice-to-Haves

• Bilingual (English/Spanish)
• Experience in light maintenance

What We Offer

• Hotel Discounts
• Career growth within a trusted hospitality management group
• Health, dental, and vision benefits
• 401(k) program with a match
• Paid time off and professional development opportunities