Assistant Front Office Manager

SpringHill Suites / Residence Inn / New York Queens; New York (NY); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Health and dental benefits

Career advancement opportunities

Job summary

SpringHill Suites / Residence Inn / New York Queens is seeking an Assistant Front Office Manager with strong leadership to guide the guest services team. You will oversee front desk operations, guest inquiries, and coordination with housekeeping to maintain high standards of service.

Responsibilities include training staff, generating occupancy reports, and assisting with events for groups. Night shift coverage may be required, with competitive salary and growth opportunities in a dynamic

Qualifications

• Previous experience in hotel management and guest services.
• Excellent communication and interpersonal skills.
• Proficiency in FOSSE.
• Strong organizational and problem-solving abilities.
• Leadership skills and ability to motivate and train staff.

Responsibilities

• Oversee daily operations of guest service team, including front desk and concierge services.
• Ensure check-in and check-out procedures run smoothly, resolving guest concerns promptly.
• Maintain understanding of hotel's services, facilities and room types.
• Coordinate with housekeeping and maintenance to ensure pristine rooms and public areas.
• Train and develop guest service team to foster exceptional service and professionalism.
• Generate and review occupancy, guest feedback, and financial reports.
• Respond to guest inquiries, requests and issues professionally.
• Assist with event planning and coordination for groups and special occasions.

Skills

Leadership

Communication

Guest services

Organization

Problem solving

Staff training

Night shift flexibility

FOSSE

Tools

FOSSE

Job description

Position Overview:

We are seeking an Assistant Front Office Manager with strong leadership skills to join our team. If you have a passion for hospitality, a commitment to guest satisfaction, and the ability to lead a team effectively, we'd love to hear from you.

Key Responsibilities:

Assistant Front Office Manager:

• Oversee the daily operations of the guest service team, including front desk staff and concierge services.
• Ensure check-in and check-out procedures run smoothly, resolving guest concerns promptly and effectively.
• Maintain a strong understanding of the hotel's services, facilities, and room types.
• Coordinate with housekeeping and maintenance teams to ensure pristine rooms and public areas.
• Train and develop the guest service team to foster a culture of exceptional service and professionalism.
• Generate and review various reports, including occupancy reports, guest feedback, and financial reports.
• Respond to guest inquiries, requests, and issues with professionalism and courtesy.
• Assist with event planning and coordination for groups and special occasions.

Requirements:

• Previous experience in hotel management, with a strong background in guest services.
• Excellent communication and interpersonal skills.
• Proficiency in FOSSE.
• Strong organizational and problem-solving abilities.
• Leadership skills and the ability to motivate and train staff effectively.
• Flexibility to work night shifts and cover the role of Night Manager Relief when needed.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health and dental benefits.
• Opportunities for career advancement and professional development.

If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality environment, join our team and help create memorable experiences for our guests.

*The anticipated compensation for the position is $66,300 per year. The salary offered to a successful candidate will depend on several factors, including, but not limited to, years of experience in the job, years of experience within the required industry, education, etc.The compensation and benefits information is provided as of the date of this posting. The company reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.*

Source: Hospitality Online