Hotel AGM: Guest Experience & Operations Leader

Tandem Hospitality Group; Lexington (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Tandem Hospitality Group is seeking an Assistant General Manager for Hotel Tristen Pensacola, FL. The AGM oversees Front Office, Guest Services, and Housekeeping to deliver exceptional guest experiences while maintaining financial integrity.

The role requires leadership, staff training, scheduling, and implementing strategies to maximize occupancy and revenue, with a hands-on approach to daily operations and guest relations.

Qualifications

• Appropriate college degree and three years of related experience in hotel operations.
• Strong verbal and written communication skills.
• Significant attention to detail.
• Strong understanding of hotel profitability and budget process.
• Computer skills and experience with hotel information systems.

Responsibilities

• Work collaboratively with managers and supervisors to continually enhance and advance the hotel's goals and operations.
• Establish consistent operating procedures and ensure they are followed.
• Motivate the staff and establish a productive, positive and safe work environment.
• Responsible for the appropriate scheduling of hotel staff to ensure guest needs.
• Participate in Hotel revenue management and sales strategies to include daily business review.
• Ensure the operations staff, supervisors and management are properly trained to standards.
• Conduct daily stand-up meetings with team to ensure employees are informed.
• Ensure cleanliness and condition of rooms and public areas meet standards; perform inspections.
• Guarantee accurate inventory for housekeeping and front office amenities and supplies, linens, etc.
• Work with engineering to ensure guest rooms are in good order and part of maintenance program.
• Keep abreast of competition, events, and hospitality trends.
• Maintain a flexible schedule and cover shifts as needed.
• Assist in developing marketing plans and budgets to increase occupancy and revenue.
• Ensure compliance with Fire Department Safety codes and OSHA guidelines.
• Responsible for Guest Service scores and incentive programs.
• Handle guest feedback and respond to reviews.

Skills

Strong verbal and written communicatie

Attention to detail

Education

College degree

3 years hotel ops experience

Tools

Hotel information systems

Job description

Tandem Hospitality Group is seeking an Assistant General Manager for Hotel Tristen Pensacola, FL. The AGM oversees Front Office, Guest Services, and Housekeeping to deliver exceptional guest experiences while maintaining financial integrity.

The role requires leadership, staff training, scheduling, and implementing strategies to maximize occupancy and revenue, with a hands-on approach to daily operations and guest relations.