Hotel Administrative Specialist

Corpay; Charles City (IA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical benefits

401k plan

Virtual fitness

PTO

Employee discounts

Philanthropic support

Team culture

Job summary

Corpay's ALE Solutions division seeks a Hotel Administrative Specialist to support the Hotel Department with admin duties, including task management, claims entry, and e-filing. Report to the Hotel Operations Manager in a collaborative team environment in St. Charles, IL.

You will handle data entry in ACT and MyALE Claims portal, assist with communications to hotels, and help with policy notifications, documentation, and ongoing projects, contributing to smooth hotel operations.

Qualifications

• High school diploma or equivalent preferred.
• 2+ years of related experience preferred.
• Proficient in Microsoft Office (Excel/Word/Outlook).
• Experience with ACT database is a plus.
• Strong verbal and written communication; highly organized.
• Detail-oriented with sharp problem-solving and multitasking.
• Ability to collaborate and support teammates.

Responsibilities

• Maintain Task Manager and assign tasks to staff.
• Enter new claims into ACT/MyALE Claims portal.
• Distribute new claims to Hotel Coordinator based on data.
• Support projects assigned by Hotel Ops Manager/Lead Coordinator.
• Update electronic files and ensure accuracy in ACT database.
• Assist with policy holder text notifications.
• Call hotels to confirm check-out and other tasks.
• Assist with HA collections by reminders or calls.
• Verify paperwork on new bookings.
• Perform other duties as assigned.

Skills

Microsoft Office

Excel

Word

Outlook

Communication

Organization

Teamwork

Detail orientation

Education

High school diploma

Tools

ACT

MyALE Claims

JP Morgan SUA

Job description

Hotel Administrative Specialist

What We Need

Corpay is currently looking to hire a Hotel Administrative Specialist within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will assist in supporting the Hotel Department with administrative duties; i.e. task manager maintenance, assigning claims, and/or e-filing, along with other duties. You will report directly to the Hotel Operations Manager.

Role Responsibilities

• Maintaining (TM) Task Manager, by moving tasks to the appropriate pages and assigning to employees
• Assisting in taking and entering new claims
• Assisting with entering new claims into ACT Database, ensuring accurate and complete information using MyALE Claims portal
• Assigning and distributing all new claims to a Hotel Coordinator based on data in the shared run rate document
• Assisting with any projects assigned by the Hotel Operations Manager or Lead Administrative Coordinator
• Assisting with electronic documentation filing and updating in ACT Database, ensuring accurate and complete information
• Assisting with Policy Holder Text Notification execution and maintenance
• Calling hotel to confirm check-out and other HSS tasks as assigned
• Assisting with HA collection by sending reminder emails or calling clients
• Calling hotel to confirm if clients checked in when Hotel Night Audit is unable
• Updating card limits and ending dates through JP Morgan SUA Program
• Confirming hotels have received paperwork on new bookings
• Performing other duties as assigned

Qualifications & Skills

• High school diploma or equivalent preferred
• 2+ years of job related experience preferred
• Computer proficiency in Microsoft Office Excel, Word, and Outlook
• ACT program experience a plus
• Excellent verbal & written communication skills, be very organized, have strong problem-solving skills, ability to multi task, and be a team player
• Attention to detail and accuracy are critical skills for this position
• Exhibits strong business acumen and sound judgment
• ble to establish and maintain healthy working relationships among team members in the course of work
• Ability to assist coworkers with tasks

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Pay Transparency

The expected salary range for this position is $15-17, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.