Hotel Coordinator

Corpay

St. Charles (IL)

On-site

USD 27,552 - 31,684

Full time

14 days+

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Benefits offered by this job

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into 401k plan

Virtual fitness classes offered

Robust PTO offerings including major holidays and volunteer time

Employee discounts with major providers

Job summary

A leading financial solutions company is seeking a Hotel Coordinator in St. Charles, IL. The role involves coordinating hotel accommodations for insured families, maintaining meticulous records, and communicating effectively with all parties. Candidates should have strong attention to detail, problem-solving abilities, and a preference for 2+ years in related roles. This full-time position offers a competitive salary and benefits package.

Qualifications

2+ years of job-related experience preferred.
Exhibits strong business acumen and sound judgement.
Able to establish and maintain healthy working relationships.

Responsibilities

Contact insured families to book hotels.
Search for hotels using database and confirm with families.
Notify NAM if approval is needed for hotel rates.

Skills

Excellent verbal & written communication skills

Strong problem-solving skills

Organized

Attention to detail and accuracy

Ability to multi-task

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Word, Outlook)

ACT program

Job description

What We Need

Corpay is currently looking to hire a Hotel Coordinator within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will place insured families into hotel accommodations. You will report directly to the Hotel Operations Supervisor.

How We Work

As a Hotel Coordinator you will be expected to work in an office environment. Corpay will set you up for success by providing:

Assigned workspace in Saint Charles, IL office
Company-issued equipment
Formal hands on training

Role Responsibilities

The Responsibilities Of The Role Will Include

Contacting insured family and confirming information to book hotel
Explaining the abatement and payment process to ensure thorough comprehension
Searching for hotel using Hotel Database/Internet and confirming with family
Notifying the NAM if approval is needed by an adjuster for hotel rates or additional fees/requests from insured family
Calling hotel directly or using online booking tools to secure reservation for families, negotiating rates when necessary
Informing hotel of (if any) needed involvement in the abatement payment process
Adding our travel agent number (IATA/ARC #) to every booking
Updating ACT with details of hotel reservations
E-faxing Rate Agreement to hotel and the THA for insured to sign
Ensuring the insured pays the abatement directly to ALE Solutions using our CCAF
Calling insured family with confirmation number and confirming hotel is booked
Calling Hotel to confirm hotel received necessary paperwork for check-in
Updating ACT with all necessary notes regarding conversations with hotels and insured families; updating all tabs to reflect current status of the insured family’s file
Ensuring that Rate Agreements and THA’s are signed and returned in a timely manner and noted in ACT received
Ensuring abatement payments are received and processed in accordance with the Abatement tab in ACT
Calling Hotels and confirming check-in and check-out statuses of all families assigned
Setting up E-File cabinet for each insured family booked in a hotel
E-Filing all necessary paperwork for the file
Setting tasks for yourself in regard to check-out, paperwork, extensions, folios, and abatement follow-up
Performing all necessary file maintenance such as extensions, relocation requests, call-aheads, etc.,
Handling and calculating deductibles and low limits along with abatements
Handling upset or sensitive escalations, including unique situations (i.e. bed bugs, insured being asked to leave, police activity etc.)
Assisting in answering Hotel Department phones
Performing other duties as assigned

Qualifications & Skills

High school diploma or equivalent preferred
2+ years of job related experience preferred
Computer proficiency in Microsoft Office Excel, Word, and Outlook
ACT program experience a plus
Excellent verbal & written communication skills, be very organized, have strong problem-solving skills, ability to multi task, and be a team player
Attention to detail and accuracy are critical skills for this position
Exhibits strong business acumen and sound judgement
Able to establish and maintain healthy working relationships among team members in the course of work
Ability to assist coworkers with tasks

This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. An estimate of the salary range is $20.00 - $23.00

Benefits & Perks

Medical, Dental & Vision benefits available the 1stmonth after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency .

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