Host - The Thoroughbred Club (Seasonal)

Beemok Hospitality Holdings; United States; Presencial; USD 18.000 - 28.000; Jornada completa

Descripción de la vacante

The Thoroughbred Club, operated by Beemok Hospitality Holdings, seeks a courteous Host to create a welcoming entry experience for guests and coordinate seating to kick off a positive dining visit. You will manage reservations, seating plans, and the waitlist while communicating with the serving team to ensure smooth service.

Ideal candidates have a high school diploma and prior hospitality experience, with strong communication skills and basic computer/ POS knowledge.

Formación

• High school diploma or equivalent.
• Prior hospitality and/or food & beverage experience preferred.
• Must be able to read, write and understand the primary language used with guests.
• Must have basic communication skills, both verbal and written.
• Must have basic computer skills and knowledge of POS systems.
• Knowledge of table settings and service ware.
• Ability to describe menu items and use suggestive selling techniques.

Responsabilidades

• Greet guests warmly and assess seating preferences.
• Escort guests to tables and provide menus.
• Communicate wait times and keep guests updated while they wait.
• Manage reservations and seating chart to maximize turnover.
• Use reservation/waitlist systems to assign tables based on reservations and server sections.
• Maintain clean and organized host station and entrance area.
• Ensure menus are presentable and replace damaged ones as needed.

Conocimientos

Guest service

Communication

POS system

Seating management

Menu knowledge

Educación

High school diploma

Herramientas

POS system

Reservation system

Descripción del empleo

The Primary role of the Host at The Thoroughbred Club is to be responsible welcoming guest warmly and ensuring they have a positive start to their dining experience. The Host manages reservations, seating arrangements, and waitlist and communicates effectively with the serving team to provide seamless service. Exceptional organizational and customer service skills are key to creating a memorable dining experience for all guests.

DUTIES & RESPONSIBILITIES:

• Greet guests warmly as they enter the restaurant and assess their seating preferences.
• Escort guests to their table and present menus, ensuring a smooth and welcoming experience.
• Communicate wait times to guests when necessary and keep them updated while they wait.
• In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions.
• Manage reservations and maintain an organized seating chart to maximize table turnover and efficiency.
• Use the reservation or waitlist system to assign tables based on reservations, guest preferences, and server sections.
• Update the waitlist and communicate with guests, ensuring prompt seating as tables become available.
• Maintain cleanliness and organization in the host station and entrance area.
• Ensure menus are clean and presentable, replacing any damaged menus as needed.

REQUIRED SKILLS & EXPERIENCE:

• High school diploma or equivalent.
• Prior hospitality and/ or food & beverage experience preferred.
• Must be able to speak, read, write and understand the primary language(s) used in communication with guests, suppliers, and colleagues.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computer skills. Must have complete knowledge of POS system.
• Knowledge of the appropriate table settings and service ware.
• Ability to describe all menu items, prices and methods of preparation. And to use suggestive selling techniques to encourage the guests to choose items that are house specialties.
• Must have complete knowledge of products and specifications that is outlined in the dinner menu.

PHYSICAL REQUIREMENTS:

• The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: Must be able to lift equipment, supplies, etc. of at least 30 lbs. on a regular and continuing basis.
• Must be able to stand and exert well-paced mobility for 8 hours in length.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.