Host - Sports & Social Washington

Xfinity Live!; Washington (District of Columbia); On-site; USD 24,000 - 26,000; Full time

Job summary

Xfinity Live! in Washington, DC is seeking a Host to greet guests, manage reservations and seating, and provide a positive, efficient guest experience.

The role requires friendly communication, accuracy with seating charts, and the ability to handle busy periods with a team mindset. The ideal candidate has at least 1 year of customer service or hosting experience, strong English communication, and basic math skills for seating and reservations.

Qualifications

• At least 1 year of experience in customer service or hosting.
• Must speak fluent English; other languages preferred.
• Strong communication skills with guests, employees and third parties.
• Reading and writing abilities used for reservations and seating assignments.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.

Responsibilities

• Answers the phones and takes messages/reservations.
• Maintains an accurate wait list when needed.
• Welcomes guests on arrival and bids farewell to create a positive experience.
• Greet guests in a friendly, upbeat manner and smile.
• Communicate effectively with all guests.
• Report problems to management immediately.
• Coordinate seating to provide fast, courteous service.
• Occasionally bus tables to expedite seating of waiting guests.
• Anticipate needs of scheduled special parties.

Skills

Customer service

Fluent English

Communication skills

Reading and writing

Seating charts

Math basics

Job description

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

The pay range for this role is $17.50 - $19.00 an hour.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.