Host - Sports & Social Bethesda

Live! Hospitality & Entertainment; Bethesda (MD); On-site; USD 24,000 - 26,000; Full time

Job summary

Live! Hospitality & Entertainment is seeking a Host for Sports & Social Bethesda in Pike & Rose. The venue features a 7,700-square-foot space with multiple TVs, an 18-foot LED display, and a 2,000-square-foot outdoor patio, delivering elevated dining, drinks, live music, and interactive games.

Responsibilities include greeting guests, answering phones, managing reservations and seating, and maintaining a positive guest experience. Shifts may include nights, weekends, and holidays.

Qualifications

• At least one year of customer service and/or hosting experience.
• Must speak fluent English; additional languages a plus.
• Excellent communication with guests, team and management.
• Reading and writing abilities used for reservations and seating charts.
• Ability to read, review and understand seating charts; basic math skills.

Responsibilities

• Answer phones and take messages or reservations.
• Maintain accurate wait times when needed.
• Greet guests and create a positive first impression.
• Seat guests efficiently and communicate effectively with staff.
• Inform management of any issues promptly.
• Coordinate seating to ensure fast, courteous service.
• Buss tables occasionally to expedite seating during busy times.
• Anticipate needs for scheduled parties and events.

Skills

Customer service experience

Fluent English

Communication skills

Reading & writing

Seating charts

Job description

Sports & Social Bethesda
11800 Grand Park Ave.
Bethesda, MD 20817, USA

Description

Sports & Social Bethesda is a one-of-a-kind sports bar and social lounge located in the Pike & Rose Development. The 7,700-square-foot location will have plenty of TV screens for fans to watch games, including an 18-foot LED display showing multiple games and sporting events at once along with a 2,000-square-foot outdoor patio. Sports & Social will offer guests an elevated dining and beverage experience including made-from-scratch menu items and curated cocktails, live music and special events several days a week, as well as a wide variety of interactive social games for everyone to enjoy.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

The pay range for this role is $17.50 - $19 an hour.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.