Guest Experience Host & Seating Specialist

Sports and Social; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Xfinity Live! in Orlando, FL is hiring a Host to welcome guests, answer phones, take reservations, coordinate seating, and ensure a positive guest experience.

The role requires excellent communication, team interaction, and the ability to work nights, weekends, and holidays. You will assist with seating charts and maintain courtesy throughout all guest interactions.

Qualifications

• Minimum 1 year of customer service or hosting experience.
• Fluent English; other languages preferred.
• Good reading and writing skills for reservations and seating.
• Ability to read, review, and understand seating charts.
• Basic math skills used for reservations and tables.
• Able to work nights, weekends, and holidays.

Responsibilities

• Answers phones and takes messages/reservations.
• Maintains an accurate wait list when necessary.
• Welcomes guests and bids farewell to create a positive experience.
• Greets guests in a friendly and upbeat manner.
• Communicates effectively with guests.
• Alerts management to any problems.
• Coordinates seating arrangements for fast, courteous service.
• Occasional bussing of tables to expedite seating.
• Anticipates needs for scheduled special parties.

Skills

Customer service

Hosting

English fluency

Reading & writing

Seating chart reading

Job description

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.