Host - Sports & Social BPV

Ballpark Village; St. Louis (MO); Vor Ort; USD 16.531 - 20.664; Teilzeit

Zusammenfassung

A vibrant sports venue in St. Louis seeks a Host to provide exceptional customer service and create a welcoming experience for guests. Responsibilities include managing reservations, coordinating seating arrangements, and ensuring guest satisfaction. The ideal candidate will have at least one year of experience in a customer service role, speak fluent English, and possess strong communication skills. This position requires the ability to work nights, weekends, and holidays as needed.

Qualifikationen

• At least one year of experience with customer service and/or hosting.
• Demonstrated ability to interact with guests and employees.
• Must be able to read and understand seating charts.

Aufgaben

• Answers the phones and takes messages/reservations.
• Welcomes guests to venue and bids goodbye.
• Coordinates seating arrangements for fast service.
• Occasional bussing of tables to expedite seating.

Kenntnisse

Customer service experience

Fluent English

Communication skills

Basic mathematical skills

Jobbeschreibung

SL Sports & Social
601 Clark Street
St. Louis, MO 63101, USA

The Sports & Social Club is a relaxed sports bar offering classic pub food and tremendous sports viewing, in a comfortable tavern setting. Serving lunch, dinner and a dynamic nightlife, The Sports & Social Club also offers bowling, live entertainment, and a fully equipped private party room. The restaurant and bar is equipped with state of the art technology including the ultimate sports viewing room equipped with two 100 inch high definition projectors and digital surround sound, making the S&SC the perfect venue to watch sports and party with friends. Combining the traditional elements of a sports tavern with classic interactive games, Sports & Social Ballpark Village is the perfect destination for groups, professionals and all whose competitive spirit thrives.

Host Responsibilities

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.li>
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.