Host - Rolex Fifth Avenue Flagship

Tourneau|Bucherer; New York (NY); On-site; USD 37,195 - 38,572; Full time

Job summary

Tourneau|Bucherer in New York is seeking a Host to provide exceptional hospitality at their Rolex Fifth Avenue Flagship store. The right candidate will engage clients warmly, ensuring a first-class experience by serving beverages and assisting with in-store events.

Ideal candidates should have luxury or high-end hospitality experience and be comfortable interacting with VIP clients. The position offers hourly compensation of $27.00 - $28.00 and requires flexibility for shifts including weekends.

Qualifications

• Must have prior Luxury/High-end/Hospitality experience.
• Must have experience hosting and serving non-alcoholic beverages to guests.
• Ability to stand, walk and bend for long periods of time.

Responsibilities

• Engage clients with warmth and hospitality.
• Manage guest flow and appointment scheduling.
• Collaborate with team to ensure smooth guest services.

Skills

Luxury/High-end/Hospitality experience

Customer service or retail experience

Good listening skills

Communication with VIP clients

Self-motivated and team player

Job description

JobTitle: Host

Location: Rolex Fifth Avenue Flagship

Reportsto: Store Management

ESSENTIAL JOB RESPONSIBILITIES

Our Rolex Fifth Avenue Flagship location is looking for an energetic, friendly, and experienced hospitality professional to join our team. The right candidate will have an engaging personality, be quick on their feet, and ready to exceed all expectations delivering a first in class client experience.The Host will be warm and engaging, greeting clients throughout the store, offering beverages such as coffee, espresso, tea, water, etc., and serving them. The Host must also be comfortable with helping host in store client events and create surprise and delight moments, which may include light bites.

• Engage clients with warmth and ultimate hospitality upon their entry to the business and throughout their instore journey
• Manage and monitor guest flow and appointment scheduling through our crowd control and CRM tools to maintain an organized, seamless, and elevated client experience.
• Collaborate with Client Advisors, Managers, and Back of House Support to ensure smooth coordination of guest services
• Relay important information about reservations, special requests, and VIP guests to the appropriate team members
• Demonstrate a strong ability to relate and converse with clients
• Offer and prepare hospitality selections, to include but not limited to coffee, tea, waters, soda, etc. along with chocolates and more
• Ensure the tidiness of hospitality spaces, equipment, and supplies at all time
• Support hospitality and store management team in placing hospitality related supply orders, receiving, and distributing necessary supplies.
• Perform all duties with the upmost professionalism, warm demeanor, and discretion
• Maintain clean and sanitized work areas, utensils, equipment, service, and seating area
• Adhere to all security and operations related guidelines
• Be proactive in learning general brand knowledge, to speak to company history
• Have a clear understanding of overall store layout to concierge clients to the right locations

QUALIFICATIONS

• Must have prior Luxury/High-end/Hospitality experience, along with customer service or retail experience
• Must have experience hosting and serving non-alcoholic beverages to guests
• Must be willing to work entrance door and greet all that visit
• Well spoken, good listening skills and professional demeanor
• Must be comfortable communicating with VIP clients.
• Self-motivated. A team player with a keen sense of attentiveness to guests
• Ability to stand, walk and bend for long periods of time throughout your work day.
• Must be flexible to work, opening and closing shifts, as well as Saturday and Sunday. Shifts willvary by wee

Compensation: $27.00 - $28.00 per hour

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.