Luxury Client Experience Host

Ikon Search; New York (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Luxury paid training

Medical insurance

Dental insurance

Vision insurance

401(k)

Vacation

Sick time

Job summary

Ikon Search, on behalf of a world-renowned luxury retailer, seeks hospitality-driven Hosts for a flagship boutique on Fifth Avenue in New York. This full-time role offers stability, benefits, and the chance to contribute to premier client experiences at an iconic destination.

As the first point of contact, you welcome guests with warmth, manage flow, serve light bites and beverages, support events, and assist VIP arrivals.

Qualifications

• Previous luxury hospitality or customer-facing experience.
• Experience hosting guests; serving non-alcoholic beverages is a plus.
• Comfortable greeting every visitor at the entrance.
• Confident communicating with VIP clientele; strong listening and interpersonal skills.
• Self-motivated team player with exceptional attentiveness.
• Able to stand, walk, and bend for extended periods.

Responsibilities

• Welcome every guest with warmth, professionalism, and genuine hospitality.
• Manage guest flow using the boutique’s crowd-control system to maintain an organized, elevated environment.
• Prepare and serve coffee, espresso, tea, water, sodas, chocolates, and light bites.
• Support in-store client events and create surprise-and-delight moments.
• Communicate reservations, special requests, and VIP arrivals to internal teams.
• Escort clients throughout the boutique using strong knowledge of the store layout.
• Share general brand history and knowledge with guests.
• Maintain clean, sanitized, and presentation-ready hospitality and seating areas.
• Assist with placing, receiving, and organizing hospitality supply orders.
• Follow all security, operations, and discretion standards.

Skills

Luxury hospitality

Guest engagement

Event support

VIP service

Job description

Job Description Location: Fifth Avenue, New York, NYA world-renowned luxury retailer is opening its new flagship boutique on Fifth Avenue and is seeking hospitality-driven Hosts to join the team. This is a full-time opportunity offering stability, benefits, and the chance to be part of a premier client experience at one of the most iconic shopping destinations in the world.

The Host serves as the first point of contact for every guest entering the boutique. This role blends elevated hospitality, guest engagement, and event support. This is ideal for professionals from luxury hotels, fine dining, private clubs, or high-end retail who excel in creating memorable, refined experiences. This is a Direct Hire Role, with Ikon's Client. About the Role The Host ensures every guest receives a warm welcome and a seamless visit.

Key Responsibilities

• Welcome every guest with warmth, professionalism, and genuine hospitality
• Manage guest flow using the boutique’s crowd-control system to maintain an organized, elevated environment
• Prepare and serve coffee, espresso, tea, water, sodas, chocolates, and light bites
• Support in-store client events and create surprise-and-delight moments
• Communicate reservations, special requests, and VIP arrivals to internal teams
• Escort clients throughout the boutique using strong knowledge of the store layout
• Share general brand history and knowledge with guests
• Maintain clean, sanitized, and presentation-ready hospitality and seating areas
• Assist with placing, receiving, and organizing hospitality supply orders
• Follow all security, operations, and discretion standards

Qualifications

• Prior luxury, high-end hospitality, or customer-facing experience
• Experience hosting guests; experience serving non-alcoholic beverages is a plus
• Comfortable greeting every visitor at the entrance
• Confident communicating with VIP clientele; strong listening and interpersonal skills
• Self-motivated team player with exceptional attentiveness
• Able to stand, walk, and bend for extended periods

Schedule, Pay & Benefits

• Hours: Full-time, 40 hours per week
• Shifts: Full flexibility required, including openings, closings, Saturdays, and Sundays
• Benefits: Luxury paid training, Medical, dental, vision, 401(k), vacation, and sick time
• Uniform: Tailored Suits Provided; employees supply their own shoes

Why This Role Stands Out

• Prestige: Work at a globally recognized luxury brand on one of the most famous retail avenues in the world
• Hospitality-focused: No sales quotas—pure guest experience
• Visibility: Work closely with leadership and VIP clients
• Stability: Full-time hours and full benefits
• Momentum: Hiring quickly, with start dates targeted before December