Host - NYC Flagship

Tourneau|Bucherer; New York (NY); On-site; USD 28,000 - 37,000; Full time

Job summary

Bucherer 1888 in New York, NY seeks a personable Host to greet clients, manage guest flow, and deliver an elevated hospitality experience from arrival to departure. You will assist with private client events and light bites, creating memorable moments while maintaining a polished environment.

The ideal candidate embodies warm service, can engage VIP clients, and is flexible for opening/closing shifts, including weekends.

Qualifications

• Must have experience hosting in a luxury retail setting.
• Comfortable greeting guests at the entrance.
• Professional demeanor and clear communication with VIP clients.
• Ability to stand/walk for long periods and flexibility for opening/closing and weekend shifts.

Responsibilities

• Engage clients warmly from entry through departure and create a first-class experience.
• Manage guest flow and queue awareness to maintain an organized environment.
• Support private client events with hospitality offerings, including light bites.
• Maintain tidy hospitality spaces and coordinate with store operations.
• Provide personalized service and discreet, professional customer interactions.

Skills

Hospitality

Hosting experience

VIP client communication

Physical stamina

Flexible schedule

Job description

Job Title: Host

Reports to: Hospitality & Activation Manager

Division: Retail

ESSENTIAL JOB RESPONSIBILITIES

Bucherer 1888 is looking for an energetic, warm, and experienced hospitality professional to join our team. The right candidate will have an engaging personality, be quick on their feet, and ready to exceed all expectations delivering a first in class client experience. The Host is the face of the Bucherer hospitality experience, responsible for creating a warm, seamless and personalized journey for every client from arrival through departure. The Host must also be comfortable with helping host private client events and create delight moments, which may include light bites and greater hospitality responsibilities to include food and beverage.

• Engage clients with warmth upon their entryand throughout their instore journey
• Manage and monitor guest flow leveraging our queue management tool, to maintain an organized and elevated environment
• Maintain a strong awareness of store activity, client flow, appointments, events, and operational priorities to proactively support the overall client experience.
• Anticipate clients’ needs and proactively offer thoughtful assistance, personalized touches, and support throughout their visit
• Demonstrate a strong ability to relate and converse with clients
• Offer and prepare hospitality offerings
• Ensure the tidiness of hospitality spaces, equipment, and supplies at all times
• Perform all duties with the upmost professionalism, warm demeanor, and discretion
• Adhere to all security and operations related guidelines
• Be proactive in learning general brand knowledge, to speak to company history
• Have a clear understanding of overall store layout to concierge clients to the right locations

QUALIFICATIONS

• Hospitality at heart, with a genuine passion for creating meaningful interactions, personalized experiences and making every client feel welcomed, valued, and cared for.

• Must have experience hosting.
• Must be willing to work entrance door and greet all that visit.
• Well spoken, good listening skills and professional demeanor.
• Must be comfortable communicating with VIP clients.
• Self-motivated. A team player with a keen sense of attentiveness to guests.
• Ability to stand, walk and bend for long periods of time throughout your work day.
• Must be flexible to work, opening and closing shifts, as well as Saturday and Sunday. Shifts will vary by week.

Compensation Range: $20.00 - $27.00, commensurate upon experience

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.