Host - Rolex Meatpacking

Tourneau|Bucherer; New York (NY); Sur place; USD 28 000 - 37 000; Plein temps

Résumé du poste

Bucherer 1888 is seeking an energetic hospitality professional to join our New York store as a Host. You will greet clients, offer beverages, manage guest flow, and support in-store events with a focus on creating a first-class client experience.

Ideal candidates have luxury retail and hospitality experience, can engage VIP clients, and are flexible to weekend shifts. Compensation ranges from $20.00 to $27.00 per hour, commensurate with experience.

Qualifications

• Must have prior Luxury/High-end/Hospitality experience, along with customer service or retail experience.
• Experience hosting and serving non-alcoholic beverages to guests.
• Must be willing to work entrance door and greet all that visit.
• Well spoken, good listening skills and professional demeanor.
• Must be comfortable communicating with VIP clients.
• Self-motivated; team player with attentiveness to guests.
• Ability to stand, walk and bend for long periods; flexible shifts incl. weekends.

Responsabilités

• Engage clients with warmth and ultimate hospitality upon entry and throughout their in-store journey
• Manage and monitor guest flow, maintaining an organized environment
• Collaborate with Client Advisors, Managers, and Back of House Support for guest services
• Relay information about reservations, special requests, and VIP guests to the team
• Relate and converse with clients effectively
• Offer and prepare hospitality selections (coffee, tea, water, etc.) with snacks
• Ensure hospitality spaces and supplies are tidy at all times
• Support hospitality and store management with supply orders and distribution
• Perform duties with professionalism, warmth, and discretion
• Maintain clean and sanitized work areas, utensils, equipment, and seating
• Adhere to security and operations guidelines
• Be proactive in learning brand knowledge and store layout

Connaissances

Luxury hospitality

Customer service

VIP communication

Retail experience

Food & beverage service

Description du poste

ESSENTIAL JOB RESPONSIBILITIES

Bucherer 1888 is looking for an energetic, friendly, and experienced hospitality professional to join our team. The right candidate will have an engaging personality, be quick on their feet, and ready to exceed all expectations delivering a first in class client experience. The Host will be warm and engaging, greeting clients throughout the store, offering beverages such as coffee, espresso, tea, water, etc., and serving them. The Host must also be comfortable with helping host in store client events and create surprise and delight moments, which may include light bites and greater hospitality responsibilities to include food and beverage.

• Engage clients with warmth and ultimate hospitality upon their entry to the business and throughout their instore journey
• Manage and monitor guest flow leveraging our crowd control tool, to maintain an organized and elevated environment
• Collaborate with Client Advisors, Managers, and Back of House Support to ensure smooth coordination of guest services
• Relay important information about reservations, special requests, and VIP guests to the appropriate team members.
• Demonstrate a strong ability to relate and converse with clients
• Offer and prepare hospitality selections, to include but not limited to coffee, tea, waters, soda, etc. along with chocolates and more
• Ensure the tidiness of hospitality spaces, equipment, and supplies at all times
• Support hospitality and store management team in placing hospitality related supply orders, receiving, and distributing necessary supplies.
• Perform all duties with the upmost professionalism, warm demeanor, and discretion
• Maintain clean and sanitized work areas, utensils, equipment, service, and seating areas
• Adhere to all security and operations related guidelines
• Be proactive in learning general brand knowledge, to speak to company history
• Have a clear understanding of overall store layout to concierge clients to the right locations

QUALIFICATIONS

• Must have prior Luxury/High-end/Hospitality experience, along with customer service or retail experience.
• Must have experience hosting and serving non-alcoholic beverages to guests.
• Must be willing to work entrance door and greet all that visit.
• Well spoken, good listening skills and professional demeanor.
• Must be comfortable communicating with VIP clients.
• Self-motivated. A team player with a keen sense of attentiveness to guests.
• Ability to stand, walk and bend for long periods of time throughout your work day.
• Must be flexible to work, opening and closing shifts, as well as Saturday and Sunday. Shifts will vary by week.

Compensation Range: $20.00 - $27.00, commensurate upon experience

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.