Banquets Captain (On Call)

Rivers Casino; Des Plaines (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K 4% match

Daily meals $1

Paid time off 18 days

Free shuttle

Free parking

Scholarship program

Tuition reimbursement

Volunteer opportunities

Member discounts

Job summary

Rivers Casino Des Plaines in Des Plaines, IL is seeking a Banquet Supervisor to oversee private events, coordinate service with the culinary team, and ensure guests receive outstanding hospitality.

This role requires supervising staff, maintaining safety standards, and adapting to high-paced event schedules, with opportunities to interact with guests and advance in food and beverage operations at a busy casino environment.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Minimum of two years of bartending experience in high-volume venues.
• Proficiency with POS systems and basic math.
• Strong interpersonal and verbal communication skills.
• Professional, groomed appearance and guest-focused attitude.
• Must complete Responsible Alcohol Service Training and enforce cut-off procedures.
• Able to pass pre-employment screenings and obtain required licensing.
• Flexible to work evenings, weekends and holidays.
• Ability to stand, walk, lift up to 50 lbs, and work in a fast-paced environment.

Responsibilities

• Supervise banquet staff and ensure smooth event execution.
• Anticipate client needs to deliver exceptional service.
• Know event-specific menus and coordinate service timelines.
• Coordinate room setup, meal service and event breakdown.
• Lead pre-shift briefings reviewing timelines, menus and side-work.
• Enforce health, food safety and sanitation regulations.
• Ensure grooming standards and professional appearance.
• Assist with serving or bartending as needed.
• Liaise with culinary team to coordinate guest counts.
• Maintain safety awareness and a safe work environment.
• Perform other operational duties as assigned.

Skills

Interpersonal skills

Verbal communication

Guest service

Team collaboration

Adaptability

Time management

Responsible Alcohol Service Training

Education

High school diploma

Tools

POS systems

Job description

Rivers Casino Des Plaines
3000 S. River Road
Des Plaines, IL 60018, USA

Description

WALK-IN WEDNESDAY

Interview on the spot!

Every Wednesday from 12 PM - 2 PM

Free Parking / Free Shuttle from the Rosemont Blue Line Station

Positions Summary

Oversees banquet operations and serves food and beverages for private events, ensuring high standards of service, efficiency, and guest satisfaction.

Key Responsibilities

• Supervise banquet staff and overall execution of scheduled events
• Proactively anticipate and fulfill client needs to ensure exceptional service
• Maintain comprehensive knowledge of event-specific food and beverage menus
• Coordinate room setup, meal service, and event breakdown
• Lead pre-shift briefings to review timelines, menus, and side-work assignments
• Enforce food safety, health, and sanitation regulations
• Ensure team members adhere to uniform and professional grooming standards
• Assist with serving or bartending for events as needed
• Liaise with culinary team to coordinate service timing and guest counts
• Maintain high awareness of occupational hazards to foster a safe work environment
• Perform other operational duties as assigned

Qualifications & Experience Requirements

• Must be 18 years or older
• High school diploma or equivalent
• Minimum of two (2) years of bartending experience, ideally within a high-volume hospitality, banquet, or casino setting.
• Proficiency with POS systems and basic mathematical calculations.
• Strong interpersonal and verbal communication skills to effectively engage with guests and team members.
• Collaborative, friendly, and guest-focused attitude with a professional and well-groomed appearance.
• Must complete Responsible Alcohol Service Training and strictly enforce cut-off procedures.
• Ability to successfully pass pre-employment screenings and obtain/maintain all required occupational licensing.
• Flexibility to work varied schedules, including evening shifts, weekends, and holidays.
• Ability to stand and walk for extended periods, as well as bend, stoop, and twist while serving.
• Physical capability to lift up to 50 lbs and maintain manual dexterity to handle glassware, trays, garnishes, and cash.
• Requires visual acuity, auditory perception, and manual dexterity to handle items and communicate effectively
• Ability to communicate clearly and concisely in a high-volume, fast-paced environment
• Demonstrated ability to work collaboratively while upholding a professional demeanor
• Capability to stand, walk, stoop, and bend for extended periods
• Ability to move efficiently and maintain urgency during peak operational hours

Perks that Work!

• Medical, Dental, Vision, and Life Insurance
• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont’s Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Community Volunteer Opportunities
• Team Member Exclusive Discounts

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.