Luxury Guest Experience Host

Tourneau|Bucherer; New York (NY); On-site; USD 28,000 - 37,000; Full time

Job summary

Bucherer 1888 is seeking an energetic hospitality professional to join our New York store as a Host. You will greet clients, offer beverages, manage guest flow, and support in-store events with a focus on creating a first-class client experience.

Ideal candidates have luxury retail and hospitality experience, can engage VIP clients, and are flexible to weekend shifts. Compensation ranges from $20.00 to $27.00 per hour, commensurate with experience.

Qualifications

• Must have prior Luxury/High-end/Hospitality experience, along with customer service or retail experience.
• Experience hosting and serving non-alcoholic beverages to guests.
• Must be willing to work entrance door and greet all that visit.
• Well spoken, good listening skills and professional demeanor.
• Must be comfortable communicating with VIP clients.
• Self-motivated; team player with attentiveness to guests.
• Ability to stand, walk and bend for long periods; flexible shifts incl. weekends.

Responsibilities

• Engage clients with warmth and ultimate hospitality upon entry and throughout their in-store journey
• Manage and monitor guest flow, maintaining an organized environment
• Collaborate with Client Advisors, Managers, and Back of House Support for guest services
• Relay information about reservations, special requests, and VIP guests to the team
• Relate and converse with clients effectively
• Offer and prepare hospitality selections (coffee, tea, water, etc.) with snacks
• Ensure hospitality spaces and supplies are tidy at all times
• Support hospitality and store management with supply orders and distribution
• Perform duties with professionalism, warmth, and discretion
• Maintain clean and sanitized work areas, utensils, equipment, and seating
• Adhere to security and operations guidelines
• Be proactive in learning brand knowledge and store layout

Skills

Luxury hospitality

Customer service

VIP communication

Retail experience

Food & beverage service

Job description

Bucherer 1888 is seeking an energetic hospitality professional to join our New York store as a Host. You will greet clients, offer beverages, manage guest flow, and support in-store events with a focus on creating a first-class client experience.

Ideal candidates have luxury retail and hospitality experience, can engage VIP clients, and are flexible to weekend shifts. Compensation ranges from $20.00 to $27.00 per hour, commensurate with experience.