Guest Experience Host: Welcoming, Reservations & Flow

Shell Shack, Inc.; Arlington (TX); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee meal discounts

Flexible scheduling

Opportunities for advancement into其他等級

Job summary

Shell Shack, Inc. is seeking a friendly Host/Hostess to greet guests and manage reservations, ensuring a smooth, welcoming experience from arrival to departure.

The role emphasizes strong communication, professionalism, and organization to support a high-volume dining environment and seamless service.

Qualifications

• Previous host/hostess or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Professional, polished appearance and demeanor.
• Ability to remain calm and composed in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet guests as they arrive and provide a friendly, welcoming first impression.
• Manage reservations and waitlists efficiently using the reservation system or seating chart.
• Escort guests to their tables and present menus.
• Maintain cleanliness and organization of the host stand, entrance, and waiting areas.
• Communicate accurately with servers and managers regarding guest needs and table availability.
• Answer phone calls, take reservations, and provide restaurant information as needed.
• Assist with seating arrangements or guest accommodations.
• Monitor dining room flow and coordinate seating to maximize efficiency.
• Support team members by assisting with service tasks when needed.

Skills

Customer service

Communication

Professional appearance

Calm under pressure

Organizational skills

Job description

We are seeking a warm, welcoming, and organized Host/Hostess to be the first point of contact for our guests. The Host/Hostess is responsible for greeting guests, managing reservations, and ensuring a smooth and positive guest experience from arrival to departure.

Summary

We are seeking a warm, welcoming, and organized Host/Hostess to be the first point of contact for our guests. The Host/Hostess is responsible for greeting guests, managing reservations, and ensuring a smooth and positive guest experience from arrival to departure.

Key Responsibilities

• Greet guests as they arrive and provide a friendly, welcoming first impression.

• Manage reservations and waitlists efficiently using the reservation system or seating chart.

• Escort guests to their tables and present menus.

• Maintain cleanliness and organization of the host stand, entrance, and waiting areas.

• Communicate accurately with servers and managers regarding guest needs and table availability.

• Answer phone calls, take reservations, and provide restaurant information as needed.

• Assist with special requests such as seating arrangements or guest accommodations.

• Monitor dining room flow and coordinate seating to maximize efficiency.

• Support team members by assisting with service tasks when needed.

Qualifications

• Previous host/hostess or customer service experience preferred.

• Excellent communication and interpersonal skills.

• Professional, polished appearance and demeanor.

• Ability to remain calm and composed in a fast-paced environment.

• Strong organizational skills and attention to detail.

Physical Requirements

• Ability to stand and walk for extended periods of time.

• Ability to occasionally lift up to 20 lbs.

• Comfortable working in a fast-paced, high-volume environment.

Benefits

• Competitive hourly wage

• Employee meal discounts

• Flexible scheduling

• Opportunities for advancement into other roles