Host/Maître d'

National Club; New Bedford (MA); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Great pay

Flexible schedules

Growth opportunities

Job summary

Ontario Trillium Foundation in New Bedford, Massachusetts, is looking for a Host/Hostess who will be the first impression for guests. This role requires creating positive and memorable experiences while efficiently managing seating and reservations. The ideal candidate will be guest service oriented, possess strong communication skills, and enjoy working in a fast-paced environment. Perks include great pay, flexible schedules, and opportunities for growth.

Qualifications

• Must have a positive attitude and be able to create memorable guest experiences.
• Ability to handle guest complaints effectively.
• Experience in a fast-paced restaurant environment is a plus.

Responsibilities

• Welcome guests warmly and ensure a positive experience.
• Manage reservations and seating effectively.
• Communicate with team members to enhance guest satisfaction.

Skills

Guest service orientation

Effective communication

Problem-solving skills

Job description

AHost/Hostessis the first person the guest sees and the last: you are the face of the restaurant! As a host/hostess, you will be a member of a cohesive team that supports each other’s success in a fast-paced environment.

What you will do:

• Understand our Guest-Obsessed culture and do whatever it takes to create a positive and memorable guest experience.
• Welcome guests warmly by opening the door, smiling, and making eye contact as they enter the restaurant
• Seat guests at their own pace, handing the appropriate menu(s) to each guest after they’re seated.
• Communicate with servers and managers regarding availability of tables, seating of large parties, or special requests so that guests receive seamless service.
• Handle guests’ complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction.
• Ensure reservations are maximized at all time slots, create a waitlist and efficiently manage it using Open Table

Perks of the job:

• Great pay
• Flexible schedules
• Growth opportunities

AHost/Hostessis responsible for serving our guests with unparalleled hospitality to create unforgettable experiences every day!If this sounds like you, please apply today!