Host (Longhouse)

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 19,000 - 28,000; Full time

Job summary

ilani in Ridgefield, WA is seeking a Host to greet guests, manage reservations, organize seating, and coordinate with management and staff to ensure smooth service.

The role requires excellent customer service, the ability to work weekends, standing for 8–10 hours, and English communication; starting wage is $17.13 per hour with potential increases for experience.

Qualifications

• High School Diploma or GED required.
• Excellent customer service skills and ability to foster a friendly environment.
• Must be able to communicate effectively in English.
• Must be dependable, flexible and able to work weekends.

Responsibilities

• Promotes superior guest service.
• Greet guests and manage reservations.
• Coordinate seating with staff to avoid overloads.
• Communicate with management and kitchen to seat guests.

Skills

Guest service

English proficiency

Flexibility

Teamwork

Education

High School Diploma/GED

Job description

Pledge for Success

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary

A Host greets and facilitates the guest experience by scheduling reservations, organizing server sections and maintaining an efficient customer flow. The Host is responsible for communicating feedback from customers and informing staff of menu or operational changes.

Primary Duties and Responsibilities

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Prepare and organize reservations.
• Greet guests in a friendly and professional manner.
• Communicate with management, kitchen staff, and serving staff to seat guests with menus at the appropriate tables as per the organized seating chart in an order that does not overload the kitchen or a particular server.
• Communicate with guests to ensure quality satisfaction with food and service.
• Respond appropriately to customer complaints and bring any issues to the attention of a manager.
• Inform guests about menu specials, entertainment and area events.
• Perform cashier functions as required.
• Plan parties or special events.
• Perform marketing and other promotional services.
• Clean, clear and set tables as required.
• Participate in end of shift side duties.
• Other tasks as assigned.

Minimum Qualifications

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• A successful candidate must be over 18 years of age, have a friendly smile, a good attitude, excellent customer service skills.
• Must be able to communicate effectively in English.
• Must be dependable, flexible, and available to work any shift, especially weekends.
• This is a standing position, and includes bending and lifting, you must physically be able to do this job effectively for an 8 to 10-hour shift.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Preferred Qualifications

• Previous host/hostess experience.

Work Shift

Any (United States of America)

Wages

This role offers a starting wage of $17.13 per hour. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That's opportunity!

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.