Host - Harwood House

Quinn's Hot Springs; Paradise (MT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision Insurance

Paid time off

401(k) retirement plan

Holiday pay

Meal benefits

Employee discounts

Gym reimbursement

Free lodging for employee

Job summary

Quinn's Hot Springs invites applicants for a full-time evening Host at the historic Harwood House. The role focuses on greeting guests, managing reservations, and coordinating with servers to ensure smooth seating and excellent guest experiences.

Candidates must be able to work all shifts including weekends/holidays. Training in Alcohol and Food Service will be provided; this is a tipped position with opportunity for advancement into runner or serving roles.

Qualifications

• Excellent verbal communication skills and guest service focus.
• Ability to work in a fast-paced environment with multiple priorities.
• Willingness to work flexible schedules including weekends.
• Strong teamwork and collaboration with staff.
• Proficiency with reservation/phone systems and computers.

Responsibilities

• Answering phones to take/change dinner reservations and assist guests.
• Greeting guests as they arrive and escorting to tables.
• Check-in guests in the reservation system and assign tables.
• Communicate special information to servers (celebrations, allergies).
• Monitor table status and coordinate with runners/servers for guest needs.
• Follow food safety and cleanliness rules; participate in required trainings.

Skills

Verbal communication

Listening skills

Teamwork

Fast-paced environment

Flexibility

Computer/phone skills

Tools

Reservation software

Job description

The historic Harwood House at Quinn's Hot Springs Resort is looking for a Host. The recipient of multiple awards on Distinctly Montana's list including Best Date Spot, Best Wine List, and a Finalist Best Fine Dining, we are definitely a desired dining destination! Consistently booked every single night, every night is Saturday night at Quinn's!

Our Mission at Quinn's Hot Springs Resort is HAPPINESS. Our Hosts play an integral role in helping us accomplish our Mission. This is done by providing timely support to our Servers, offering phenomenal customer service and being the first point of contact for our guests. This is a great opportunity for a seasoned host or a customer service pro looking to get a start in the restaurant/hospitality industry. This is a tipped position and successful Hosts often move into runner or serving roles.

Communication is the key to success in this role. Hosts interact with all guests and all staff. Making sure that you are always communicating with a positive, "how can I help" attitude is critical.

We currently have an opening for a FT evening host:

Candidates must be able to work all shifts per week and weekend/holiday availability is a must.

Tasks/Responsibilities (including but not limited to):

• Answering phones to take/change dinner reservations, answer guest questions, and communicate with other departments in the resort.
• Greeting guests quickly and pleasantly when they enter the restaurant.
• Utilize the software system to check the guest in for their reservation and identify their table.
• Escort guests to their table, communicate table arrival to appropriate Server.
• Ensuring tables are evenly distributed between Servers, always making sure Servers are aware of assigned tables.
• Gathering and communicating special information to Servers as needed i.e. celebration, food allergies, etc.
• Memorizing the floor/table layout in order to identify tables by their assigned number.
• Monitoring table status, assisting with clearing and table resetting as needed.
• Communicating with other support staff such as Runners and Servers to ensure guest needs are being met.
• Always follow all food safety and cleanliness rules and regulations.
• Candidates must take required certifications within established timeframe (Alcohol Training and Food Service Training).

Required Skills/Abilities:

• Teamwork attitude is a must.
• Willingness and ability to collaborate
• Ability to work in a very fast paced environment.
• Excellent verbal communication skills.
• Excellent listening skills.
• Exceptional multi-tasking, time management, and organizational skills.
• Ability to maintain composure and positive attitude during extremely busy times.
• Willing/able to work flexible schedules, including weekends.
• Strong computer skills and phone skills required.

Experience:

• Previous similar experience is a plus, can also be an entry level position.

Physical Requirements:

• Capable of being physically active for long periods of time.
• Ability to be on your feet for long periods of time.
• Able to lift up to 25 lbs unassisted.
• Ability to balance trays containing food and beverages.
• Ability to regularly bend, stoop, lean, and twist your body.

Benefits:

• Group Health Insurance for FT employees (30+ hrs per week)
• Dental and Vision Insurance
• PTO for FT employees (32+ hrs per week)
• 401(k) Retirement with company match
• Holiday Pay
• Aflac
• FREE Soaking for employee and a guest
• FREE lodging benefits
• Meal benefits
• Rewards & Recognition
• Employee Referral Program
• Gym Reimbursement
• Discount pricing in the gift shop and coffee shop
• ...and MORE