Host

AVERILL HOSPITALITY EMPLOYMENT; Whitefish (MT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Full benefits package

Discounts at Averill properties

Paid holidays

Paid time off

401(k) match

Job summary

The Lodge at Whitefish Lake, a premier Averill Hospitality resort, is seeking Hosts to join our Food & Beverage team. Earn $20 hourly plus tips as the welcoming face of our lakefront restaurant with perks including hotel room discounts and spa benefits.

Responsibilities include greeting guests, managing reservations, escorting guests to tables, and maintaining a polished host area. A strong customer service focus and OpenTable proficiency are required; weekend/holiday shifts are expected.

Qualifications

• Ability to use OpenTable for reservations and seating management.
• Excellent guest service and professional demeanor.
• Strong communication with guests and team members.
• Maintain personal appearance and FOH image to match upscale setting.

Responsibilities

• Greet guests upon arrival and manage seating with a welcoming demeanor.
• Escort guests to tables and manage reservations with efficiency.
• Maintain clean host/hostess area and manage lobby flow.
• Handle gift card transactions and reservation callbacks.
• Provide exceptional first and last impressions of the restaurant.

Skills

OpenTable experience

Guest service

Communication skills

Professional appearance

Job description

The Lodge at Whitefish Lake, one of Montana's AAAFour Diamond resorts, is seeking a Hosts to work with our Food& Beverage Team $20 hourly + Tips.

Be the welcoming face of our lakefront restaurant. TheBoat Club is a refined, low-lit restaurant overlooking surrounding mountainsand Whitefish Lake. You will set a tone and standard of upscale hospitalityfrom the moment our guests reserve and arrive. All employees receive perks of$50 rooms at any of our properties, and discount rates at our spa, restaurant,and retail.

OUR COMPANY

The Lodge at Whitefish Lake, an Averill HospitalityResort, is Montana's premier lakefront, leisure and outdoor activitydestination. The Lodge is a 4-star hotel located only 5 minutes fromdowntown Whitefish and 10 minutes from Whitefish Ski Resort. Our customerexperience focuses on authentic Montana hospitality that creates lastingmemories. The Hotel is one of several family-owned businesses under AverillHospitality.

PRINCIPLE RESPONSIBILITIES AND POSITION PURPOSE:

To present a positive first impression of friendliness,excellent service, and high standards. To greet all guests upon arrival anddeparture with a smile and bid guest farewell as they leave. Remember you arethe first and last impression.

MAIN DUTIES AND RESPONSIBILITIES:

• Maintaina cheerful, courteous disposition, and a neat professional image.
• Welcomeguests upon arrival with enthusiastic engagement.
• Reservationmanagement.
• Escortguest as soon as possible to appropriate table.
• Managewaiting guests, encouraging them to have a drink in the bar till theirtable is ready.
• Maintaina professional working relationship with employees and guests.
• Practiceproper phone etiquette, and clear communication.
• Handlegift card transactions.
• Performsreservations call-backs.
• Maintaintidy and clean host/hostess area and foyer.
• Designatestable assignments.
• Escortsguest to assigned table. Make the guest feel welcome, maybe engage in abrief conversation. Do Not rush the guest and Do Not walk too fast for theguest.
• When sittingat the table, pull the chairs out for ladies and hand the menus to theguest. Do not place the menu on the table or the chair.
• Rememberit is your job to control the flow of the restaurant. Keep calm andnotify the Manager if anything should arise.
• Notifiesmanager of unhappy guests.
• Inspectrestrooms for cleanliness and call the front desk for cleaning.
• Bidsfarewell to departing guests.
• Performsassigned side work duties.
• Assistsmanagers as directed.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITY

Requirements:

• Abilityto use Open Table system.
• Abilityto stand and walk for 6-to-8-hour shifts.
• Abilityto work weekends, events, and holidays, as needed.
• Ableto hear guest order and requests amidst loud background noise.
• Maintainexpected level of personal appearance and hygiene consistent with The BoatClub's for Front-of-House (FOH) image.
• May berequired to assist service staff during peak periods, such as wateringtables, clearing, and resetting tables, if needed.
• Ableto manage unsatisfactory guest experience.

SCHEDULE AND BENEFITS:

The Lodge at Whitefish Lake, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts at Averill Hospitality properties.

Averill Hospitality provides equal employmentopportunities to all employees and applicants for employment andprohibits discrimination and harassment of any type without regard to race,color, religion, age, sex, national origin, disability status, genetics,protected veteran status, sexual orientation, gender identity or expression, orany other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions ofemployment, including recruiting, hiring, placement, promotion, termination,layoff, recall, transfer, leaves of absence, compensation, and training.