Host - Greeter - Part-Time - Full-Time

Eden Resort & Suites; Lancaster (Lancaster County); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Assistance programs

Career advancement opportunities

Job summary

Eden Resort & Suites is seeking a friendly Host/Greeter to welcome guests, guide them to tables, and ensure a warm first impression upon arrival.

You will maintain a tidy entrance, coordinate with servers and reservations, answer guest questions, and uphold our hospitality standards. This entry-level role offers growth opportunities and a supportive team in a iconic Lancaster resort. Professional development programs and employee benefits accompany the role.

Qualifications

• Experience in providing exceptional customer service in a fast-paced environment.
• Ability to communicate clearly and warmly with guests and team members.
• Proven track record of maintaining a clean and organized workspace.
• Skill in managing reservations and optimizing seating arrangements efficiently.
• Ability to respond promptly and accurately to guest inquiries.
• Experience in collaborating with a team to uphold high standards of hospitality.
• Ability to adapt to changing situations with a positive attitude and enthusiasm.

Responsibilities

• Greet each guest with a warm smile and genuine enthusiasm, setting the tone for their visit.
• Guide guests to their tables, ensuring they feel comfortable and attended to from the moment they arrive.
• Maintain a clean and organized entrance area, creating a welcoming environment for all.
• Communicate effectively with team members to ensure seamless service and guest satisfaction.
• Assist in managing reservations and waitlists, optimizing seating arrangements for efficiency.
• Respond promptly to guest inquiries, providing accurate information and assistance as needed.
• Collaborate with the team to uphold our high standards of hospitality and guest care.

Skills

Customer service

Clear, warm communication

Clean and organized workspace

Reservations management

Guest inquiries response

Team collaboration

Positive attitude

Job description

At Eden Resort & Suites, we invite you to be the welcoming face that sets the tone for unforgettable guest experiences. As a Host/Greeter, your role is vital in creating a warm and inviting atmosphere, ensuring each guest feels not only welcomed but genuinely valued. You'll be integral to our commitment to excellence, as your positive interactions contribute to the vibrant hospitality environment we've cultivated over 50+ years.

We prioritize your growth and well-being, offering employee discounts, assistance programs, and opportunities for career advancement. Our dedication to work-life balance means you'll have the support to thrive both personally and professionally. If you're enthusiastic about hospitality and excited to make a meaningful impact, let's embark on this journey together. Join us and become part of a team where caring for others and striving for excellence is at the heart of everything we do.

Compensation:

$14 hourly to start

Qualifications

• Experience in providing exceptional customer service in a fast-paced environment.
• Ability to communicate clearly and warmly with guests and team members.
• Proven track record of maintaining a clean and organized workspace.
• Skill in managing reservations and optimizing seating arrangements efficiently.
• Ability to respond promptly and accurately to guest inquiries.
• Experience in collaborating with a team to uphold high standards of hospitality.
• Ability to adapt to changing situations with a positive attitude and enthusiasm.

Responsibilities

• Greet each guest with a warm smile and genuine enthusiasm, setting the tone for their visit.
• Guide guests to their tables, ensuring they feel comfortable and attended to from the moment they arrive.
• Maintain a clean and organized entrance area, creating a welcoming environment for all.
• Communicate effectively with team members to ensure seamless service and guest satisfaction.
• Assist in managing reservations and waitlists, optimizing seating arrangements for efficiency.
• Respond promptly to guest inquiries, providing accurate information and assistance as needed.
• Collaborate with the team to uphold our high standards of hospitality and guest care.