Bistro Host FullTime PartTime

Eden Resort & Suites; Lancaster (Lancaster County); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Employee discounts

Assistance program

Insurance options for full-time staff

Job summary

Eden Resort & Suites in Lancaster, PA is seeking a friendly Bistro Host to welcome guests and set the stage for a memorable dining experience.

You will guide guests to tables, present menus, highlight daily specials, and support the dining team to ensure smooth, timely service.

This role offers growth opportunities, benefits for full-time staff, and a collaborative environment that values care, excellence, and ownership.

Qualifications

• Experience in a customer-facing role and making guests feel welcome.
• Ability to manage multiple tasks, from seating to payments.
• Calm, friendly demeanor in a fast-paced setting.
• Clear communication with guests and team members.
• Familiarity with POS systems for orders/payments.
• Attention to detail in seating charts and waitlists.
• Collaborative approach with dining room staff.

Responsibilities

• Welcome guests with a warm smile and help them feel at home.
• Guide guests to tables, present menus, and highlight specials.
• Collaborate with serving staff for seamless service and timely orders.
• Maintain a clean host station and update menus/promotions.
• Assist with reservations and seating to optimize guest flow.
• Respond promptly to guest inquiries with a positive attitude.
• Support teammates during peak hours with a collaborative mindset.

Skills

Customer-facing

Multi-tasking

Calm demeanor

Strong communication

POS familiarity

Attention to detail

Team collaboration

Tools

POS systems

Job description

Join us at Eden Resort & Suites as a Bistro Host, where you\'ll be the smiling face that welcomes our guests to a memorable dining experience. Your warm, inviting demeanor will set the stage for exceptional service, making each guest feel right at home. Whether you\'re new to hospitality or looking to enhance your skills, this position offers a supportive environment ripe for growth. Here, we value every team member\'s contributions and are committed to nurturing your professional journey with opportunities for development and advancement. At Eden Resort, our team thrives on a shared commitment to care and excellence. We offer a range of benefits, including employee discounts, an assistance program, and comprehensive insurance options for full-time staff. Your role as a Bistro Host is pivotal to our mission of delivering outstanding guest experiences, and we\’re excited for you to contribute to our vibrant team. If you\'re ready to embody our core values of generosity, excellence, and ownership, we\’d love to hear from you.

Responsibilities

• Welcome guests with a warm smile and ensure they feel at home from the moment they arrive.
• Guide guests to their tables, providing menus and highlighting daily specials to enhance their dining experience.
• Collaborate with the serving team to ensure seamless service and timely delivery of orders.
• Maintain a clean and organized host station, ensuring menus and promotional materials are up-to-date.
• Assist in managing reservations and seating arrangements to optimize guest flow and minimize wait times.
• Respond promptly to guest inquiries and requests, offering solutions with a positive attitude.
• Support team members during peak hours by stepping in where needed, fostering a collaborative environment.

Qualifications

• Experience in a customer-facing role, ensuring guests feel welcome and valued.
• Ability to manage multiple tasks efficiently, from seating guests to processing payments.
• Proven track record of maintaining a calm and friendly demeanor in a fast-paced environment.
• Strong communication skills to effectively interact with guests and team members.
• Familiarity with POS systems for processing takeout orders and payments.
• Attention to detail when managing seating charts and waitlists.
• Ability to work collaboratively with dining room staff to enhance guest experiences.

Compensation

$12 hourly to start + tips