Host Greeter PartTime FullTime

Eden Resort & Suites; Lancaster (Lancaster County); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Employee discounts

Career advancement opportunities

Assistance programs

Job summary

Eden Resort & Suites is seeking a friendly Host/Greeter to welcome guests and set a warm tone for every visit. You will guide guests to tables, help manage reservations, and ensure a clean, inviting entrance that reflects our 50+ years of hospitality excellence.

The role emphasizes excellent guest service, clear communication, and teamwork to deliver memorable experiences. Join our caring team and contribute to a vibrant hospitality culture with growth opportunities.

Qualifications

• Experience in providing exceptional customer service in a fast-paced environment.
• Clear and warm communication with guests and team members.
• Ability to adapt to changing situations with a positive attitude and enthusiasm.
• Maintains a clean and organized workspace.

Responsibilities

• Greet each guest with a warm smile and genuine enthusiasm, setting the tone for their visit.
• Guide guests to their tables, ensuring they feel comfortable and attended to from the moment they arrive.
• Maintain a clean and organized entrance area, creating a welcoming environment for all.
• Communicate effectively with team members to ensure seamless service and guest satisfaction.
• Assist in managing reservations and waitlists, optimizing seating arrangements for efficiency.
• Respond promptly to guest inquiries, providing accurate information and assistance as needed.
• Collaborate with the team to uphold our high standards of hospitality and guest care.

Skills

Customer service

Communication

Team collaboration

Reservation management

Guest inquiry response

Job description

At Eden Resort & Suites, we invite you to be the welcoming face that sets the tone for unforgettable guest experiences. As a Host/Greeter, your role is vital in creating a warm and inviting atmosphere, ensuring each guest feels not only welcomed but genuinely valued. You'll be integral to our commitment to excellence, as your positive interactions contribute to the vibrant hospitality environment we've cultivated over 50+ years. We prioritize your growth and well-being, offering employee discounts, assistance programs, and opportunities for career advancement. Our dedication to work-life balance means you'll have the support to thrive both personally and professionally. If you're enthusiastic about hospitality and excited to make a meaningful impact, let's embark on this journey together. Join us and become part of a team where caring for others and striving for excellence is at the heart of everything we do.

Responsibilities:

• Greet each guest with a warm smile and genuine enthusiasm, setting the tone for their visit.
• Guide guests to their tables, ensuring they feel comfortable and attended to from the moment they arrive.
• Maintain a clean and organized entrance area, creating a welcoming environment for all.
• Communicate effectively with team members to ensure seamless service and guest satisfaction.
• Assist in managing reservations and waitlists, optimizing seating arrangements for efficiency.
• Respond promptly to guest inquiries, providing accurate information and assistance as needed.
• Collaborate with the team to uphold our high standards of hospitality and guest care.

Qualifications:

• Experience in providing exceptional customer service in a fast-paced environment.
• Ability to communicate clearly and warmly with guests and team members.
• Proven track record of maintaining a clean and organized workspace.
• Skill in managing reservations and optimizing seating arrangements efficiently.
• Ability to respond promptly and accurately to guest inquiries.
• Experience in collaborating with a team to uphold high standards of hospitality.
• Ability to adapt to changing situations with a positive attitude and enthusiasm.

Compensation:

$12 hourly to start

• Greet each guest with a warm smile and genuine enthusiasm, setting the tone for their visit.
• Guide guests to their tables, ensuring they feel comfortable and attended to from the moment they arrive.
• Maintain a clean and organized entrance area, creating a welcoming environment for all.
• Communicate effectively with team members to ensure seamless service and guest satisfaction.
• Assist in managing reservations and waitlists, optimizing seating arrangements for efficiency.
• Respond promptly to guest inquiries, providing accurate information and assistance as needed.
• Collaborate with the team to uphold our high standards of hospitality and guest care.