Guest Experience Host: Warm Welcome & Seamless Service

Eden Resort & Suites; Lancaster (Lancaster County); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

Assistance programs

Career advancement opportunities

Job summary

Eden Resort & Suites is seeking a friendly Host/Greeter to welcome guests, guide them to tables, and ensure a warm first impression upon arrival.

You will maintain a tidy entrance, coordinate with servers and reservations, answer guest questions, and uphold our hospitality standards. This entry-level role offers growth opportunities and a supportive team in a iconic Lancaster resort. Professional development programs and employee benefits accompany the role.

Qualifications

• Experience in providing exceptional customer service in a fast-paced environment.
• Ability to communicate clearly and warmly with guests and team members.
• Proven track record of maintaining a clean and organized workspace.
• Skill in managing reservations and optimizing seating arrangements efficiently.
• Ability to respond promptly and accurately to guest inquiries.
• Experience in collaborating with a team to uphold high standards of hospitality.
• Ability to adapt to changing situations with a positive attitude and enthusiasm.

Responsibilities

• Greet each guest with a warm smile and genuine enthusiasm, setting the tone for their visit.
• Guide guests to their tables, ensuring they feel comfortable and attended to from the moment they arrive.
• Maintain a clean and organized entrance area, creating a welcoming environment for all.
• Communicate effectively with team members to ensure seamless service and guest satisfaction.
• Assist in managing reservations and waitlists, optimizing seating arrangements for efficiency.
• Respond promptly to guest inquiries, providing accurate information and assistance as needed.
• Collaborate with the team to uphold our high standards of hospitality and guest care.

Skills

Customer service

Clear, warm communication

Clean and organized workspace

Reservations management

Guest inquiries response

Team collaboration

Positive attitude

Job description

Eden Resort & Suites is seeking a friendly Host/Greeter to welcome guests, guide them to tables, and ensure a warm first impression upon arrival.

You will maintain a tidy entrance, coordinate with servers and reservations, answer guest questions, and uphold our hospitality standards. This entry-level role offers growth opportunities and a supportive team in a iconic Lancaster resort. Professional development programs and employee benefits accompany the role.