Guest Welcome Host — Warm Arrivals & Reservations

Eden Resort & Suites; Lancaster (Lancaster County); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Employee discounts

Career advancement opportunities

Assistance programs

Job summary

Eden Resort & Suites is seeking a friendly Host/Greeter to welcome guests and set a warm tone for every visit. You will guide guests to tables, help manage reservations, and ensure a clean, inviting entrance that reflects our 50+ years of hospitality excellence.

The role emphasizes excellent guest service, clear communication, and teamwork to deliver memorable experiences. Join our caring team and contribute to a vibrant hospitality culture with growth opportunities.

Qualifications

• Experience in providing exceptional customer service in a fast-paced environment.
• Clear and warm communication with guests and team members.
• Ability to adapt to changing situations with a positive attitude and enthusiasm.
• Maintains a clean and organized workspace.

Responsibilities

• Greet each guest with a warm smile and genuine enthusiasm, setting the tone for their visit.
• Guide guests to their tables, ensuring they feel comfortable and attended to from the moment they arrive.
• Maintain a clean and organized entrance area, creating a welcoming environment for all.
• Communicate effectively with team members to ensure seamless service and guest satisfaction.
• Assist in managing reservations and waitlists, optimizing seating arrangements for efficiency.
• Respond promptly to guest inquiries, providing accurate information and assistance as needed.
• Collaborate with the team to uphold our high standards of hospitality and guest care.

Skills

Customer service

Communication

Team collaboration

Reservation management

Guest inquiry response

Job description

Eden Resort & Suites is seeking a friendly Host/Greeter to welcome guests and set a warm tone for every visit. You will guide guests to tables, help manage reservations, and ensure a clean, inviting entrance that reflects our 50+ years of hospitality excellence.

The role emphasizes excellent guest service, clear communication, and teamwork to deliver memorable experiences. Join our caring team and contribute to a vibrant hospitality culture with growth opportunities.