Casino Host

Rising Star Casino; Indiana (PA); On-site; USD 32,000 - 48,000; Full time

Job summary

Rising Star Casino in Indiana is seeking a Marketing & Player Development professional to build VIP relationships, introduce new VIP guests to the property, and identify new markets to target qualified players.

You will represent the casino at on- and off-property events, respond promptly to guest issues, reactivate inactive patrons, achieve goals for special events and new player sign-ups, and ensure service excellence while coordinating with other departments.

Qualifications

• 1–2 years related experience.
• High school diploma or GED required.
• Ability to speak well and present information clearly; excellent customer service skills; basic computer skills; detail oriented and organized; outgoing and personable.

Responsibilities

• Develop and sustain relationships with VIP guests.
• Introduce new VIP guests to the casino property.
• Develop new markets to target qualified players.
• Represent the casino at on and off property events.
• Empower to ensure guests’ problems / complaints are resolved in a prompt, courteous and effective manner.
• Reactivate inactive VIP patrons through direct contact (mail, telephone, e-mail etc.).
• Meet required goals for special events, advance hotel reservations and new player sign-ups.
• Provide complimentary amenities to guests who have attained the necessary level of play.
• Facilitate the effective management of information throughout the department and casino.
• Maintain strong communication with all company departments in order to complete assigned duties successfully.

Skills

VIP relations

Customer service

Communication

Public speaking

Basic computer skills

Education

High school diploma or GED

Tools

ACS C programs

Job description

Job Category: Marketing & Player Development

Requisition Number: CASIN008360

• Full-Time

Locations

Showing 1 location

Description

Essential Job Functions:

• Develop and sustain relationships with VIP guests.
• Introduce new VIP guests to the casino property.
• Develop new markets to target qualified players.
• Represent the casino at on and off property events.
• Empower to ensure guests’ problems / complaints are resolved in a prompt, courteous and effective manner.
• Reactivate inactive VIP patrons through direct contact (mail, telephone, e-mail etc.).
• Meet required goals for special events, advance hotel reservations and new player sign-ups.
• Provide complimentary amenities to guests who have attained the necessary level of play.
• Facilitate the effective management of information throughout the department and casino.
• Maintain strong communication with all company departments in order to complete assigned duties successfully.
• Assist with credit application process.
• Maintain a working knowledge of the casino facility and current and upcoming events on property; advice guests and employees.
• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)
• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions:

Job Qualifications:

• Experience Required: 1 – 2 years related experience.
• Education Required: High school diploma or GED.
• Skills, Knowledge and/or Abilities Required: Ability to speak well and present information in a clear, concise manner; excellent customer service skills; basic computer skills, including ACSC programs; detail oriented and organized; outgoing and personable.
• Licenses, Certificates, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.

Other Specialized Requirements: Must be able to apply superior service quality characteristics – courteous, prompt, professional, and confidential. Professional appearance and presentation. Ability to use sound judgment, make quick decisions and deal with difficult guests. Knowledge of gaming regulations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.