Host/Cashier - PT

Red Hawk Casino; Placerville (CA); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a friendly and efficient Host/Cashier to provide exceptional service to guests. In this part-time role, you will be the first point of contact for guests, ensuring a warm welcome and seamless dining experience. Your responsibilities will include managing reservations, taking beverage orders, and assisting with special requests. This position offers a fantastic opportunity to work in a vibrant environment where customer satisfaction is paramount. Join a team that values professionalism and dedication, and make a difference in guests' experiences every day.

Qualifications

• Must be at least 18 years of age.
• Three months of fast food/quick service cashier experience preferred.

Responsibilities

• Handles initial reception and escorts guests to dining tables.
• Advises guests of waiting times and manages reservations.
• Maintains professional grooming and appearance.

Skills

Customer Service

Cash Handling

Communication Skills

Menu Knowledge

Education

High School Diploma or GED

Job description

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• Handles initial cordial reception to the guests upon arrival and the prompt courteous escort to a dining table.
• Advises guests of waiting time (during reservation periods).
• Responsible for assisting and facilitating the restaurant seating and reservation system.
• Buffet environment: takes guest beverage order and informs guests of various food outlet offerings available in the buffet.
• Ala carte environment: seats guest and presents menus.
• Answers telephones and takes reservations.
• Verifies reservations and complimentaries, if applicable.
• Receives payment from casino guests in a prompt and courteous manner, if applicable.
• Adheres to established cash control policies and procedures.
• Answers any guest questions and refers them, if necessary, to appropriate management personnel.
• Helps maintain podium by stocking supplies and cleaning as needed.
• Assists with special requests when applicable.
• Answers questions concerning food offerings, hours of operation, and pricing.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
• Maintains professional rapport with marketing hosts and communicates needs to prioritize services, if applicable.
• Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
• Helps record preferential information within reservation system for future service, if applicable.
• Utilizes guest’s name when applicable.
• Maintains menu knowledge.
• Performs all other duties as assigned.
  
  

Job Details

Description

DUTIES AND RESPONSIBILITIES

• Handles initial cordial reception to the guests upon arrival and the prompt courteous escort to a dining table.
• Advises guests of waiting time (during reservation periods).
• Responsible for assisting and facilitating the restaurant seating and reservation system.
• Buffet environment: takes guest beverage order and informs guests of various food outlet offerings available in the buffet.
• Ala carte environment: seats guest and presents menus.
• Answers telephones and takes reservations.
• Verifies reservations and complimentaries, if applicable.
• Receives payment from casino guests in a prompt and courteous manner, if applicable.
• Adheres to established cash control policies and procedures.
• Answers any guest questions and refers them, if necessary, to appropriate management personnel.
• Helps maintain podium by stocking supplies and cleaning as needed.
• Assists with special requests when applicable.
• Answers questions concerning food offerings, hours of operation, and pricing.
• Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
• Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
• Maintains professional rapport with marketing hosts and communicates needs to prioritize services, if applicable.
• Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
• Helps record preferential information within reservation system for future service, if applicable.
• Utilizes guest’s name when applicable.
• Maintains menu knowledge.
• Performs all other duties as assigned.
  
  

Qualification Requirements

• High school diploma or GED preferred.
• Three months of fast food/quick service cashier experience preferred.
• Must be at least 18 years of age.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Gambling Facilities and Casinos

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