Host & Cashier: Fast-Paced Guest Experience Pro

PENN Entertainment, Inc.; East Chicago, Northern (IN, KY); Híbrido; USD 17 000 - 22 000; Tempo integral

Resumo da oferta

PENN Entertainment’s Ameristar East Chicago property is seeking a friendly Host/Cashier to welcome guests, answer questions, seat guests, and support service operations in a fast-paced environment.

You will handle seating, take To-Go orders, operate the POS, assist with alcohol service in compliance with Indiana Gaming regulations, and contribute to a clean, organized dining area; availability for nights, weekends, and holidays is required.

Qualificações

• Must be at least 18 years old with a high school diploma or GED.
• One year of high-volume Host/Cashier experience preferred.
• Customer service experience in a fast-paced environment preferred.
• Ability to operate a POS system and make change.
• Excellent guest service and communication skills.
• Must read, write, speak English.
• Availability to work nights, weekends, holidays, and overtime.

Responsabilidades

• Answers guest questions about Ameristar East Chicago restaurants, including operating hours, and answers general questions about property, facility, and services.
• Remains current with restaurant beer menu, including styles descriptions. Recommends and assists guests with appropriate pairings.
• Suggests signature cocktails to guests to increase revenue.
• Familiar with restaurant food menu, including description, price, and add-ons, and is able to assist guests with alcohol pairing.
• Keeps entry area and To-Go counter clean and organized.
• Works in cooperation with other service personnel to provide a high quality of service. Assists as required in table maintenance and cleans when necessary.
• Greets and seats guests at tables according to guest preference and table availability.
• Informs guests of restaurant specials, feature items, and personal favorites.
• Accurately obtains food and beverage To-Go orders from guest, ensuring orders are complete and in accordance with company To-Go procedures.
• Keeps reservation system, host area, and To-Go counter stocked with necessary equipment, forms, and supplies.
• Ensures dining and serving areas are set up and maintained according to standard.
• Accurately accounts for and collects payment for all food and beverage orders through POS system in a timely manner.
• Participates in liquor glassware removal, ensuring compliance with all Indiana Gaming Commission and Indiana Alcohol and Tobacco Commission regulations.
• Provides responsible alcohol service according to established guidelines.
• Maintains complete knowledge of table/seat/station numbers, hours of operations, and proper table set-up.
• Must maintain proper uniform requirements of the position, including wearing special event uniforms provided for Holidays and other special occasions deemed by management.
• Assists as requested with special events on and off property.
• Observes and adheres to Health Department regulations regarding food handling, storage, and cleanliness of work environment.
• Attends all company/restaurant training programs as they are scheduled.
• Maintains all assigned areas and equipment in a sanitary, safe, and effective manner.
• Completes opening, closing, and other side duties as assigned.
• Collects and accurately reports tips at the end of the assigned shift.
• Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.

Conhecimentos

Guest service

Communication

Cash handling

POS system

Formação académica

High School Diploma or GED

Ferramentas

POS system

Descrição da oferta de emprego

PENN Entertainment’s Ameristar East Chicago property is seeking a friendly Host/Cashier to welcome guests, answer questions, seat guests, and support service operations in a fast-paced environment.

You will handle seating, take To-Go orders, operate the POS, assist with alcohol service in compliance with Indiana Gaming regulations, and contribute to a clean, organized dining area; availability for nights, weekends, and holidays is required.