Canopy by Hilton Grand Rapids Downtown-Event and Social Content Enthusiast-Manager

Lodgco; Grand Rapids (MI); On-site; USD 52,000 - 66,000; Full time

Job summary

Lodgco is seeking an experienced Canopy by Hilton Grand Rapids Downtown events and social content enthusiast-manager to coordinate large functions and drive social media impact. This role supports sales teams with client communication, proposals and post-event follow-ups while ensuring a premium guest experience.

Responsibilities include managing event spaces, coordinating with operations and vendors, and maintaining content across social platforms to boost visibility and revenue.

Qualifications

• Hotel experience required.
• Event Management or Hospitality degree strongly preferred.

Responsibilities

• Coordinate all events and group business as contracted by the sales team.
• Answer client calls promptly and professionally.
• Respond to sales inquiries with timely, accurate follow-ups.
• Solicit new business based on hotel needs.
• Sell and tour meeting spaces; provide information on hotel options.
• Meet or exceed sales and activity goals set by leadership.
• Prepare proposals, contracts and required forms as directed.
• Communicate with departments and vendors to execute events to client satisfaction.
• Manage inventory, room condition and site visits for events.
• Schedule setup, breakdown, cleaning and service of meeting spaces.
• Maintain organized file management and client records.
• Develop customer relationships through professional communication.

Skills

Excellent verbal communication

Time management

Problem solving

Organizational skills

Social media management

Customer relations

Microsoft Office skills

Education

Hotel hospitality degree

Event management degree

Job description

Position:Canopy by Hilton Grand Rapids Downtown-Event and Social Content Enthusiast-Manager

Location: Grand Rapids, MI

Job Id:1433

# of Openings:1

JOB SUMMARY: Responsible for providing sales and event support to the hotel.

ESSENTIAL JOB FUNCTIONS

• Coordination of all events and group business, as contracted by the sales team.
• Answer all client phone calls in a prompt and professional manner.
• Respond to all sales inquiries and follow-up on all customer needs accurately, timely and in a professional manner.
• Actively solicit new business based on hotel’s needs (TBD by GM or Sales Leader)
• Proactively sell and conduct tours of meeting and banquet space while providing information on hotel
• Meet or exceed sales and activity goals determined by GM or DOS.
• Generate correspondence, reports and necessary forms (i.e. contracts, prepare proposals, etc.) as directed
• Coordination of all group business as contracted by the sales team.
• Effectively communicate with all departments, including any outside vendors, to ensure that the meeting and related functions are executed to exceed the client’s expectations-assist set up, tear down of meeting rooms and/or additional amenities
• Take ownership of meeting space and supplies. This will include but is not limited to; Inventory, asset management, maintaining room condition to facilitate site visits and guest impression.
• Scheduling to include set-up, breakdown, cleaning, and serving of meeting spaces. This will include customer facing staff.
• Maintain well-documented, accurate, organized and up-to-date file management both hard copy as well as digital/Sales software example being Delphi.
• Develop strong customer relationships through professional client communication
• Communicate with hotel team for accurate execution of group’s needs (BEO’s and group resumes)
• Completing required sales reports
• Assist hotel with implementing hotel specific selling strategies as determined by the GM and DOS.
• Confirm all group and meeting details prior to arrival
• Greet contact for each meeting and confirm expectations
• On-site contact during events – when needed
• Create signage (reader boards and door cards) specific to each event
• Create post-event evaluations of each event to ensure success in the future.
• Work with operations team to build and maintain group blocks including inputting rooming lists when necessary.
• Promptly follows-up on all customers needs and inquiries in an efficient and expedient manner
• Works to create successful client events as needed based on overall sales effort.
• Book events that are meeting room specific.
• Maintains social media sites, such as Facebook, Instagram, etc. This will include content development, specialty posts, guest interactions, among other tasks based on need.

Social Media Responsibilities

• Develop and execute comprehensive marketing plans and programs, both short and long-term strategies, to support Restaurants and Hotel and meet revenue objectives, as part of a team to include but not limited to Director of Food & Beverage, GM, and DOS.
• Oversee and manage the maintenance of hotel website, Facebook page and other Social Media platforms that develop.
• Manage hotel website. Work in conjunction with Revenue team to maintain OTA websites and property-specific websites to ensure information is accurate and current.
• Ensure high quality, online visual representation is maintained for Hotel and Restaurants.
• Research, analyze, and monitor various environmental factors to capitalize on market opportunities.
• Maintain brand standards throughout all promotional materials, communications, and events.
• Create and oversee the development of promotional and collateral materials. This will include social media content.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

COMPETENCIES

• Excellent verbal communication, phone, and presentation skills
• Time management and problem solving abilities
• Self-motivated, well organized, and detail-oriented
• Excellent computer software skills
• Customer/client focus with ability to build and maintain relationships

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• Hotel experience required
• Event Management or Hospitality degree is strongly preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required

SUPERVISORY RESPONSBILITY

This position supervises Banquet Staff.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

Flexible 40+ Hours. Evening and weekend work is required based on client and business needs.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.