Host Boon Fly Cafe

Carneros Resort and Spa; Napa (CA); On-site; USD 22,000 - 36,000; Part time

Job summary

Carneros Resort and Spa in Napa, CA is seeking a gracious, polished Host to be the first and last impression at Boon Fly Cafe, delivering warmth and professionalism in a fast-paced, upscale environment.

The role focuses on warmly welcoming guests, managing reservations and walk-ins, guiding table assignments, and communicating guest needs to the team.

Candidates should have luxury hospitality experience, strong communication, and a team-oriented mindset to uphold the resort's high standards.

Qualifications

• Previous experience in a similar role within luxury hospitality.
• Strong communication skills and attention to detail.
• Ability to work in a fast-paced, guest-focused environment.
• Familiarity with Boon Fly, FARM, Hilltop operations.

Responsibilities

• Warmly welcome guests upon arrival and provide a genuine, memorable first impression
• Manage reservations and walk-ins using reservation systems (e.g., OpenTable or similar platforms)
• Coordinate table assignments to optimize flow and ensure smooth service
• Communicate effectively with management, servers, and kitchen staff regarding guest needs and timing
• Maintain a clean, organized, and inviting host stand and entry area
• Provide accurate information about menus, specials, resort amenities, and local attractions
• Handle guest inquiries, special requests, and concerns with professionalism and care

Skills

Communication

Attention to detail

Team player

Job description

Reports to: Boon Fly Cafe

Classification: Part Time, Non-Exempt

Position Summary

We are seeking a gracious, polished, and service-oriented Host to be the first and last impression at Boon Fly Cafe. The ideal candidate thrives in a fast-paced, upscale environment and takes pride in delivering exceptional hospitality with warmth and professionalism.

KEY RESPONSIBILITIES

• Warmly welcome guests upon arrival and provide a genuine, memorable first impression
• Manage reservations and walk-ins using reservation systems (e.g., OpenTable or similar platforms)
• Coordinate table assignments to optimize flow and ensure smooth service
• Communicate effectively with management, servers, and kitchen staff regarding guest needs and timing
• Maintain a clean, organized, and inviting host stand and entry area
• Provide accurate information about menus, specials, resort amenities, and local attractions
• Handle guest inquiries, special requests, and concerns with professionalism and care

QUALIFICATIONS

• Previous experience in a similar role within luxury hospitality.
• Strong communication skills and attention to detail.
• Ability to work in a fast-paced, guest-focused environment.
• Familiarity with property or outlet-specific needs (e.g., Boon Fly, FARM, Hilltop).
• Team player mentality and a commitment to maintaining the resort’s high standards.

PHYSICAL REQUIREMENTS

• Ability to work a flexible schedule based on event volume and business needs with ability to work evenings, weekends and holidays.
• Ability to lift up to 25 lbs
• Must be able to stand and walk for extended periods and move between indoor and outdoor venues on the resort property
• Ability to navigate the resort’s expansive property as applicable.

TOTAL COMPENSATION

• Base Salary
• Medical, Dental & Vision Insurance
• Health and Dependent Care FSA Options
• Life Insurance, Short-Term Disability and Long-Term Disability
• Critical Illness, Cancer, Hospital Indemnity and Accident Supplemental Insurance
• 401k with Employer Match
• Paid Time Off (PTO) & Sick Leave